stephen gardella

center manager at aamco transmisions, auto physical damage appraiser at pilot catastrophe services

About

* Talented automotive repair professional recognized for exceptional customer service and relations. I have established a large body of loyal customers who continue to provide our business with a constant source of repair work as well as new referrals. This has provided us with a dependable revenue stream that will help ensure future success.

Country

united states

City

colorado springs

Industry

automotive

Skill

professional customer service, automatic transmission diagnosis and repair, auto body, auto parts, auto paint, insurance claims, auto physical damage appraisal, total loss valuation, subrogation, insurance fraud awareness, anticipate customer needs, long term customer relationships, advanced materials, advanced safety systems

Experience

auto physical damage adjuster

pilot catastrophe service

2014-11 - Present · 11 yrs 11 mos

* My primary responsibility is to meet or exceed the expectations of our client companies. * I do this by fulfilling the needs of parties involved in the claims process: * Customers need to be returned to pre-loss condition in a timely and professional manner. * Repair shops are our partners in the process. They require accurate estimates and timely supplements in order to manage their workflow, and generate a reasonable profit. * Insurance companies provide the financial means necessary to complete the process. A fair and prompt settlement allows them to retain satisfied, loyal customers.

center manager at aamco transmisions, auto physical damage appraiser at pilot catastrophe services

aamco transmissions and total car care

2006-5 - Present · 20 yrs 5 mos

I provide the leadership and guidance that promotes a positive and productive work place. I am responsible and accountable for shop operations- sales, production management, safety and training, business reports, and resolution of customer concerns. I provide basic and advanced diagnostics of mechanical, hydraulic, and computer controlled automobile systems.

Education

university of hawaii at manoa

construction management

1986-1 - 1987-1 · 1 yr 1 mo

insurance institute of america

2011-1 - 2012-1 · 1 yr 1 mo

My course of study at IIA gave me the knowledge necessary to pursue a successful career in the Insurance claims industry."]

regis university

business administration

1997-1 - 1999-1 · 2 yrs 1 mo

My degree gave me the tools necessary to be successful in a retail business environment. I learned early on the importance of providing exceptional customer service at all times. Activities and Societies: Magna Cum Laude