Stephen Davis

• Worked remotely from Charlotte, NC • Responsible for bringing on new merchants to our payment platform and integrating their payment software. • Helped merchants adjust their processing fees along with training them on our newest payment technology. • Launched our QuickBooks software team. Giving merchants savings through payment efficiency.

• Responsible for working with medical practices across the country to achieve better work place efficiency through advanced payment solution technology. • Developed an expertise understanding merchant statements and how to help my clients save money compared their existing processing company. • Consistently met quota on a monthly basis and helped train new hires to get them up to speed on best sales strategies and product knowledge.

• Responsible for driving team performance through exceptional team management, sales training, and development of innovative sales strategies • Collaborated with other performance managers to create efficient and accessible sales training tools for agents using PowerPoint and Excel • Sales team has consistently exceeded business goals and quotas. • Demonstrates excellence in all Microsoft Office programs (Word, PowerPoint, Excel, etc.) • Effectively communicates daily and monthly sales goals to team through meetings, coaching’s, and talent development seminars • Demonstrates a commitment to fostering a sales team and business culture of fun, collaboration, and eagerness to learn Inside Sales Agent •Successfully completed comprehensive sales training which included product knowledge, salesmanship, and understanding software systems. •Driving profit through both inbound and permission based outbound calls by utilizing professional sales techniques. •Exceeding sales goals and meeting quality assurance requirements

•Assisted the operations department with game day logistics as well as setting up and breaking down of stadium before and after each game. •Successfully executed offseason and All Star game preparation requirements. •Volunteered to work outside events that the Hickory Crawdads hosted.

•Provided register coverage and processed all customer and associate transactions. •Performed all cash office functions and ensured that the front and back end were supplied with the necessary resources for register functions. •Served as primary customer service provider at both ends of the store and liaison between customers and management.

• Assisted with operating summer youth baseball tournaments. • Served as a Tournament Official – Served as a rules consultant, and provided excellent customer service. • Accumulated over 400 hours of experience working in all facets of tournament operations.

• Completed over 100 hours assisting with internal operations for both basketball and baseball teams during the spring semester. • Coordinated travel for Southern Conference basketball teams.