Stephen D.

Investigating new technologies and tools to integrate into infrastructure automation/continous delivery process. Advocate DevOps and 'Cloud' concepts to traditional enterprise projects. Provide technical guidance to DevOps and Project teams where needed. investigate new infrastructure solutions to be used to build innovative cloud solutions

Infrastructure Automation of cloud application using Chef. Bridging the gap between Development and Operations team to build an all new cloud solution and run in an all new cloud platform. Advocate principles of continuous delivery and DevOps within an enterprise setting

-In addition to the duties of a Web Infrastructure Analyst I was asked to give a greater focus on project work to help bring several key new web applications to a successful launch. One of these projects was key to BlackBerryâ¿¿s ability to release the BES10.1 and 10.2 solutions (BES support for Q series). -Championed several initiatives to build the Web Technologies technical ability including lunch and learn sessions and personal development time. -In my down time I began a ground up effort to adopt an open source monitoring tool to replace several high priced enterprise tools. This has been picked up by senior leadership and has expanded beyond my immediate team and is being examined as the new corporate standard monitoring solution. -Working with my leadership to build and Open Source based operations automation tool to help with recent corporate cost savings initiatives.

-Provide operational support of several Web Applications used by internal users, external partners and customers. Web Applications primarily based on different versions of JBOSS, IIS, PHP with Apache web server front ends. -Respond to incidents in a 24x7 on call team to maintain High Availabilty for critical systems. -Work with different Project Teams to build and launch new web applications. -Focus on support for the business to ensure a customer focused. -While employed as a Web Infrastructure Analyst I have received numerous commendations as well as Financial rewards based on feedback provided by business and development teams.

-The responsibilities of a NOC Team Lead include creating and distributing a work schedule for day to day monitoring tasks as well as assigning investigations to team members. -Act as highest point of escalation on technical and process issues within the NOC team. -Participate in and lead incident bridges between both internal escalation points and external partners.

Responsibilities include real-time monitoring of all aspects of Blackberry infrastructure as well as in-depth troubleshooting and investigating of blackberry device and system issues. Interacting with highly skilled individuals and groups has provided an opportunity to show my ability to learn and contribute in a fast paced and highly competitive environment. Experience gained in the RIM NOC has provided a solid foundation in Blackberry Network fundamentals and Research in Motion processes.

Responsibilities include real-time monitoring of web, application and database system in a Production and test environments. Working in demanding production environment has demonstrated my ability to make fast critical decisions as well as my ability to perform high risk tasks with very high success rates Provided experience in many aspects of IT including MSSQL, Windows 2003 administration, FTP, Visual Basic, performance monitoring, BizTalk, MOM and IIS.

Responsibilities include providing second level phone support for a check electronification application as well as database queries to research customer requests. Utilized existing Computer Science skill set in order to implement different communications strategies and network security applications. Greatly enhanced communication skills as well as organizational and time management techniques.

Responsibilities include traveling to customer locations and performing a variety of computer tasks including general system cleanup, operating system reinstalls, hardware troubleshooting and replacing. Provided preparatory communication skills, time management skills, organizational habits as well as my ability to work independently.