stephen cave

client services and operations director

About

Digital operations specialist with 25 years experience. I've had many roles and responsibilities from project management and sales management to running a operations at Abacus. Recently that has been focused on ISO 27001 and GDPR compliance, streamlining our platform on-boarding processes and implementing management reporting from a mix of Jira timesheets and other internal commercial data sources. Previously I spent five years at Portsmouth and Sunderland Newspapers Plc where as Business Development Manager I oversaw the creation of the new media team responsible for The News Online - winner of the New Media Age Award for Consumer Effectiveness and the Press Gazette Best Online Service. I started my career in business to business publishing working within the Maxwell Business Communications group in a sales and marketing role on a range of information products. Specialties: digital operations management and reporting, digital project management, GDPR and ISO27001 compliance Industries: Media, Public Sector

Country

united kingdom

City

london

Industry

internet

Skill

online publishing, cms, e commerce, digital strategy, web content management, digital production, seo, digital project management, program management, account management

Experience

business development manager

portsmouth and sunderland newspapers plc

1994-5 - 1999-10 · 5 yrs 6 mos

Initially researching the opportunities for New Media and from 1996 building the team and services to support the publishing brands within the group. By 1999 a range of innovational services including telephone-based classifieds, a 3,000 page local teletext service and a range of webites had all been launched.

sales and marketing manager

maxwell business communications

1989-1 - 1994-1 · 5 yrs 1 mo

sales

waterlow

1987-1 - 1993-1 · 6 yrs 1 mo

director

abacus e-media

1999-11 - Present · 26 yrs 11 mos

client services and operations director

abacus e-media

2016-9 - Present · 10 yrs 1 mo

With Abacus's focus on transforming into a customer experience management platform provider, my role expanded in 2016 to encompass all operations and account management. The team incorporates software development, cloud hosting management, support services and account management.