Stephanie Stempels

-Personalized travel consulting and itinerary design based on individual client preferences, needs and expectations. -End-to-end management of the client journey, from initial consultation to final delivery of the travel experience. -Ongoing communication and follow-up with clients to ensure clarity, alignment and satisfaction. -Coordination with suppliers and service providers to ensure accurate execution of customized itineraries. -Focus on delivering a personalized customer experience and building long-term client relationships.

-Management of B2B reservations and client accounts within a professional living and hospitality environment. -Daily interaction with corporate clients and partners, ensuring service quality and customer satisfaction. -Use of HubSpot CRM to track client interactions, manage accounts and support sales and retention processes. -Coordination between sales, operations and property teams to ensure accurate service delivery. -Negotiation and handling of special requests for key accounts and long-stay clients. -Support of client onboarding processes and ongoing relationship management. -Contribution to business development through client follow-up and service optimization.

-Front desk operations including check-in and check-out processes in a boutique hotel environment. -Personalized guest assistance throughout the stay, ensuring a high-quality customer experience. -Management of reservations, availability and rate updates using hotel booking systems. -Billing, invoicing and administrative tasks related to front desk operations. -Handling guest requests, inquiries and issue resolution in real time, maintaining service standards. -Daily communication with international guests in English and Spanish. -Multitasking in a fast-paced environment while maintaining accuracy and guest satisfaction.

-Quotation and planning of national and international travel services tailored to client needs. -Ongoing follow-up of clients throughout the sales and travel process, ensuring clarity, accuracy and service continuity. -Management of client accounts, including billing, collections and payment follow-up. -Advisory support regarding travel documentation and requirements for different destinations. -Administration of client portfolios, maintaining organized records and tracking service status. -Daily use of booking and reservation systems (Sabre & Amadeus GDS) to manage services and client requests. -Resolution of client inquiries and changes in a timely manner, prioritizing customer satisfaction and long-term relationships.

-Quotation, planning and follow-up of national and international travel arrangements for individual and group clients. -End-to-end client support throughout the travel lifecycle, from initial consultation to post-trip follow-up. -Management of a recurring client portfolio, building long-term relationships and repeat business. -Advisory role for group travel, including itinerary design, coordination and service alignment with client expectations. -Administration of travel documentation, invoicing, payments and client accounts (accounts receivable & payable). -Daily use of booking and reservation systems (Sabre & Amadeus GDS) to manage services accurately and efficiently. -Proactive handling of changes, issues and client requests, ensuring service continuity and customer satisfaction.

-Quotation and booking management for wholesale travel services, including flights, hotels and ground transportation for Buenos Aires and El Calafate. -Direct client support for international passengers, handling inquiries, changes and service coordination before and during travel. -Management of key travel accounts, ensuring accuracy in bookings, timely confirmations and service continuity. -Daily use of Sabre and Amadeus GDS systems to manage reservations, fares and client requests. -Resolution of operational issues and last-minute changes in high-pressure environments, prioritizing customer satisfaction. -Coordination with airlines, hotels and local suppliers to ensure smooth service delivery.