Stephanie Kranjec

Lead, manage, and develop a professional, creative and detail-oriented team of eight event specialists in the delivery of events and employee experiences. Create and maintain SOPs requested by the client to enhance the event experience from both the planner and host perspectives. Collaborate with service teams on a regional level to ensure alignment in policies needed for executing events. This includes internal and external audio-visual production, catering, security, and facilities. Communicate directly with the client to build out new amenity programs incorporating diverse owned, sustainable and social good components. Prepare for the opening of offices in New York and Toronto including floor plan review, furniture selection, equipment testing, vendor walkthroughs, hiring and creation of punch-lists for future builds. Assist in compiling data for quarterly spend reports with a focus on cost-effective solutions across 10 sites. Deliver monthly reports to both JLL and the client to ensure events and amenities KPIs are met.

- Oversee the full life cycle of events from inception, client collaboration and scheduling, to implementation for experiences ranging from meetings to elaborate productions at the site level. - Ensure effective management of an events program and calendar for as many as 100 events per month in meeting and event spaces across multiple buildings. - Lead team in designing fun, educational, social and participatory events engaging the client population. - Lead the evaluation and feedback process post-event and create plan to implement changes and improvements. - Collaborate with other providers, acting as a single team with peripheral services to include internal and external production, catering, security, facilities, janitorial, movers and equipment providers. - Actively support an environment of teamwork, cooperation, performance excellence and personal success - Act as an ambassador for Hines, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence. - Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded. - Foster an environment of constant, quality communication between the team and the client. - Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators. - Deliver an exceptional quality of service to the client, as reflected by client feedback.