Stephanie Chung, CPIM

Processed and tracked a high volume of student photo orders during peak season Supported administrative coordination and graphic-related tasks to meet tight deadlines Contributed to the highest number of orders processed by December 10 in company history Helped ensure 100% of orders were delivered before Christmas break Maintained accuracy, organization, and efficiency in a fast-paced environment

▪ Provided administrartive and clerical support to maintenance, purchasing and operations teams across three locations. ▪ Processes 50-60 purchase requistions daily using the Maximo ERP system, ensuring accuracty and timely data entry. ▪ Prepared, processed and filed invoices, packing slips, purchase orders, reports and records to maintain organized documentation. ▪ Responded professionally to high volumes of phone calls and emails, redirecting inquiries to appropriate departments.

Websites: https://inletwellnessgallery.com/ and https://www.inlethearing.ca/ ▪ Regularly sourced, analyzed, purchased, and tracked business and medical supplies, services, and retail products in an organized manner, to keep the busy clinic running smoothly, supporting peers, superiors, and customers. ▪ Developed business-to-business relationships over the phone with suppliers, placed orders of retail products and business supplies to keep the clinic running smoothly and facilitated sales while keeping inventory levels ▪ Reconciled invoices, contacted suppliers to negotiate adjustments to invoices and/or modifications to original orders ▪ Assisted Bookkeeper regularly by tracking receipts in Dext pre-accounting tool and reconciling visa statements ▪ Responsible for a variety of multi-tasking functions, using MS Office 365 proficiently, including filling of order documents, projecting inventory shortages, emailing, using excel, reports and dealing with suppliers ▪ Created, developed, and administered purchasing processes and procedures ▪ Provided backup for Front Desk Administrators when needed, showing loyal team spirit, supported client and practitioner sales, scheduled and processed payments with a positive attitude ▪ Learned and effectively used Jane Clinic Management CRM

- Greeted customers professionally, in person and over the telephone, directing them to the proper person and answering their questions while providing a positive experience - Listened to customers and analyze their needs in a courteous and professional manner - Offered solutions that are adapted to caller needs, by booking them to see 1 of 15 different scheduled practitioners using strong customer service skills, with the goal of having each practitioner fully booked daily - After appointment completed, verified they liked their experience, took their payment and encouraged to rebook

-Awarded "Sales Associate of the Quarter" for excellence in selling and putting customers first -Enthusiastically greeted and helped customers to choose home furnishings, including lighting, furniture, pillows, dishes, candles, decorations, and other accessories to fit their needs and style. -Used colour, pattern and texture coordination skills to help with a unified look for customer purchases and store merchandise displays. -Administratively used POS computer to: enter customer and sales information, look up availability of products and arrange timely delivery of furniture. -Applied Interior Decorating, Project Management, and Sales skills currently learning at school, at work and on my own, showing initiative and attention to detail.

Completed MS Office 365 Course-Word, Excel, PowerPoint, and Access. Completed Applied Computer Concepts Course - Windows 10 and Networking course in Online Part-Time Studies at BCIT