stephanie cheeks

customer service representative

About

I have recently earned my Master of Science in Management degree specializing in Project Management and I am looking to work for a company that will offer me the chance to grow and develop professionally and use my skills and expertise for the benefit of the company. I have various experience in administrative, clerical, payroll, and customer service roles. I am self motivated and a proven quick learner. Skills: ● Proficient in Microsoft Word, Excel, PowerPoint, and Outlook ● Administrative and clerical experience ● Professional written and verbal communicator ● Excellent problem solving and critical thinking skills ● Able to multitask proficiently and effectively ● Prioritized multiple projects and requests in recent and current roles ● Comfortable working in a fast paced and stressful environment ● Highly organized with superior attention to detail

Country

united states

City

crawfordville

Industry

financial services

Skill

microsoft office, microsoft excel, microsoft word, powerpoint, professional communicator, highly organized, exceptional attention to detail, payroll, multi task and handle high volume workloads, resourceful in the completion of projects, administrative processes, problem solving, critical thinking, creative thinking, data entry, active team player, clerical skills, positive energy, dependable team player, flexible to change, call centers, filing, customer service, customer retention

Experience

customer service representative

taxslayer, llc

2017-11 - Present · 8 yrs 11 mos

customer service specialist

eagle resource group staffing agency

2014-3 - 2014-4 · 2 mos

● Served as initial point of telephone contact for all licensed professionals in the state of Georgia ● Provided applicants with accurate information regarding licensure and corporate entity filing requirements/statuses as well as procedures for updating information

file clerk, 2 month contract

rose international staffing agency

2013-12 - 2014-2 · 3 mos

● Identified, reorganized, and filed over 35,000 commercial and residential records for ADT ● Developed and maintained progress reports to be given to supervisor at the end of each work day

payroll specialist

zaxby's franchising, inc.

2016-9 - 2017-11 · 1 yr 3 mos

● Processed biweekly salary and hourly payroll for 40+ multistate locations daily ● Inputted new employee information, terminated employees, and processed pay raises and vacation hours in corporate payroll system ● Maintained employee information from assigned stores with accuracy and confidentiality ● Utilized Excel worksheets to input bi-weekly, monthly, and quarterly payroll data for each location ● Prepared and maintained a variety of correspondence for the department in relation to updated payroll laws and regulations ● Engaged with clients to answer questions and verify information to ensure payrolls were completed on a timely basis

administrative data coordinator, 2 month contract

earthlink

2014-4 - 2014-6 · 3 mos

* Temporary employment. Starting pay: $15/hr Ending pay: $15/hr * Located and recovered $4,000,000 of budget money in support of EarthLink, Inc. * Prepared, compiled, and sorted documents for data entry; entered data by inputting alpha and numeric information into budget reports using Excel spreadsheets * Gathered and prepared meeting workbooks of critical financial documents for use during several client meetings * Independently performed a variety of complex budgetary, administrative, and statistical functions to support budget formulation * Assisted Payroll Department in organizing and categorizing various invoices and W-9 records

office associate

sears canada

2015-9 - 2016-8 · 1 yr

* Part-time position Current salary: $7.25/hr * Manage store’s financial accounts * Prepare and submit hourly and weekly payroll * Track and record employees’ attendance for manager’s review * Prepare all cash and check deposits to be sent to the bank * Compile, sort, and record financial and employee information for timely data entry * Resolve monetary issues pertaining to the store’s registers and safe * Manage, deliver, and properly file financial and employee documents

help desk specialist

cysterwigs.com | wigcloseouts.com

2018-7 - 2019-7 · 1 yr 1 mo

Education

kaplan university online

management

2014-1 - 2016-1 · 2 yrs 1 mo

kaplan university

management

2014-1 - 2016-1 · 2 yrs 1 mo

Completed 3 courses towards my Master of Science in Management degree."]

georgia southern university

business administration

2008-1 - 2013-1 · 5 yrs 1 mo

Activities and Societies: Residence Hall Association, Relay for Life, French Club, Scholars of Religion, Gay Straight Alliance of Georgia Southern, I am GSU.