Stephanie Berryman

Account Director | Customer Success I Hotel Operations @ FCS Solutions

About

A graduate of Illinois State University with a Bachelor of Science in Community Health and Preventive Medicine, currently contributing as an Account Director at FCS Solutions. Experienced in managing hotel operations SAAS software implementations for over 2,000 hotels globally, with a focus on optimizing cleaning, service delivery, and incident management processes. Core competencies include customer success, negotiation, and leveraging cloud-based systems to streamline communication and operational efficiency. At FCS Solutions, worked collaboratively to enhance customer satisfaction and drive revenue growth by empowering hotels to adopt innovative, cloud-based technologies. Motivated to deliver tailored solutions that align with organizational goals, bringing a customer-centric approach and a commitment to fostering operational excellence. Dedicated to leveraging diverse experiences in business development and customer success to support team objectives and create long-term value.

Country

United States

City

Chicago

Industry

Hospitality

Skill

Customer Success, Negotiation, Salesforce.com, HubSpot, New Business Development, Sales Processes, Business Strategy, Customer Relationship Management (CRM), Business-to-Business (B2B), Treatment Planning, Account Management, Financial Planning, Statistical Data Analysis, Microsoft Office, Communication, Community Outreach, Insurance Claims, Dental Technology, Dental Software, Dentrix

Experience

Account Director | Customer Success I Hotel Operations

FCS Solutions

2023-8 - Present · 3 yrs 1 mo

• Managed hotel operations software implementation for 2,000+ hotels worldwide. • Streamlined departmental communication and efficiency through FCS1 cloud-based system. • Increased customer satisfaction and revenue by optimizing cleaning, service delivery, and incident management processes.

Manger of Business Development

American Express

2022-11 - 2023-7 · 9 mos

-Consult with companies up to $300M in Sales Revenue. Sell and implement Commercial Payment products including: Corporate Card, Purchasing Card and B2B Payment Solutions. -My focus is to introduce new products and services to make it easier, safer and more rewarding for businesses to purchase and pay for business expenses with their American Express Corporate Card Program. American Express is the premier card for Purchasing, B2B vendor payments, T&E and everyday expense. -My goal is to also find and tailor solutions to help streamline processes, increase visibility, free up working capital, generate savings by managing your payment needs and to generate a revenue stream back to the bottom line.

Account Executive

Gordon Flesch Company

2020-1 - 2022-10 · 2 yrs 10 mos

2020- Promoted May 1st 2020 from a BDA to an Account Executive 87% of overall quota achieved in 8 months Awarded the Lexmark trip to Lake Geneva for selling $50k in 4 months Awarded the 6 month company trip to Galena, IL for selling $330K in 6 months 2021- 110% of quota achieved- (Goal 600K- sold 660K) DESPITE 3 MONTHS OF MATERNITY LEAVE Awarded the annual president’s club’s trip to Florida AWARDED CANON’s 150% GROWTH AWARD FOR A NEW REP

Inside Sales Representative

Adtalem Global Education

2018-12 - 2019-9 · 10 mos

Downers Grove, Illinois

140% of quota- 28 students signed up on a goal of 20 Ranked #3 in a team of 11 in number of student sign ups Promoted to Tier 2 admissions rep in 5 months