Stephanie Begley

Led operations and workforce strategy for an 800+ person, tech-enabled organization delivering mission-critical capabilities. Served as a strategic advisor to senior leadership, driving execution alignment, operating model evolution, and organizational stability through significant transformation. - Designed and facilitated strategic planning and execution cadences to keep senior leaders aligned, focused on priorities, and outcomes-driven - Led a large-scale workforce transition in response to return-to-office mandates, coordinating logistics and stabilizing operations amid 50%+ turnover - Modernized operating processes and decision frameworks to improve readiness, transparency, and cross-team coordination - Partnered with leaders to navigate sustained change and ambiguity, maintaining morale and productivity during periods of disruption - Served as a central integration and escalation point across military, civilian, and contractor teams, closing operational gaps and supporting leadership transitions - Collaborated across functions to implement lean, user-centered solutions aligned to organizational and strategic objectives

Created and led an Agile Practice and Product Operations function focused on developing people, teams, and operating systems to accelerate delivery, improve quality, and sustain high-performing product organizations at scale. - Designed and operationalized Engineering and Product Practice frameworks to support consistent, scalable delivery across 20+ product teams - Led talent strategy and onboarding initiatives, including coaching team leads, shaping role definitions, and supporting hiring for key leadership positions - Established lightweight governance, OKRs, and planning cadences to align delivery execution with organizational priorities and outcomes - Strengthened organizational performance by fostering a continuous improvement culture, championing experimentation, retrospectives, and servant leadership practices - Introduced strategic coaching and enablement programs to improve collaboration, delivery effectiveness, and team health - Served as a connective layer between senior leaders, delivery teams, and external stakeholders, ensuring alignment on priorities, metrics, and results

Stepped into an existing Product Practice Lead role and expanded its scope and impact, strengthening the product management discipline within a fast-growing, tech-enabled organization. Focused on building scalable systems, supporting product leaders, and improving alignment between product delivery and organizational priorities. - Evolved and formalized the Product Practice framework, enabling consistent product management practices across 20+ product teams - Designed and delivered coaching and enablement programs for product managers and leads, emphasizing user-centered strategy, experimentation, and effective delivery - Partnered with engineering, design, and senior leadership to clarify career paths, hiring needs, and success metrics across product roles - Introduced lightweight planning rhythms and alignment tools to help teams connect product outcomes to broader organizational objectives - Acted as a bridge between product teams, leadership, and functional partners, maintaining clarity, consistency, and momentum during periods of rapid growth

- Led cross-functional teams in the development and delivery of innovative software solutions that supported mission-critical operations for the Air Force. - Managed complex product roadmaps, ensuring alignment between user needs, technical feasibility, and organizational objectives. - Spearheaded the development of the Tanker Refueling auto-planning application, transforming a conceptual scheduling tool into a live proof-of-concept within three months, with potential to reduce fuel consumption by 10%, equating to $40M in annual savings. - Collaborated closely with engineers, stakeholders, and users to develop Holonet, a Tactical Data Link application that provided real-time situational awareness, significantly enhancing operational decision-making. - Deployed as a Product Liaison Officer to the 609th Air and Space Operations Center, leading a 120-member team in modernizing weapon system capabilities, contributing to the largest airlift in history, Operation Allies Refuge, which successfully evacuated over 123,000 refugees.

- Led an agile team in developing internal mobile and desktop applications for 600K+ associates, resulting in $30M in labor savings through efficiency gains. - Delivered associate-facing solutions that improved legacy systems, driving significant cost savings and operational improvements. - Championed a strategic product initiative that redefined Home Depot’s internal communications, exceeding the original project scope and objectives.

I executed and coordinated new product initiatives through all phases of new product lifecycle, including concept, research, design, agile build, beta tests, and launch. The following details are key contributions I’ve made to this role:  Directed all facets of launch for Vonage Service Portal, customer-facing account setup tool designed to effectively guide customers through account setup process; tool was proven effective in minimizing customer onboarding calls and optimization onboarding experience.  Drove collaborative and partnered with customers, outside designers, and internal cross functional teams to propel design, drafting, and promotion of business requirements.  Spearheaded and facilitated launch of first online sales and subscription service within company, including new user interface development and implementation, as well as three online product offers and backend APIs to automate account build and allow for instant use of service.

I maintained complete oversight of and directed product development activities throughout full product lifecycle, including cross-functional team leadership across account management, sales, marketing, risk management, finance, operations, legal, and IT departments to develop, engage, and integrate proven-effective solutions. The following details are key contributions I’ve made to this role:  Planned, coordinated, and launched Tech Services Program and Wireless Premium Protection Plan for high-profile client RadioShack.  Played instrumental role in qualifying prospects, demonstrating products, facilitating installation discussions, and drafting product solutions and capabilities RFP responses to drive ongoing support of sales and account team.  Spearheaded and drove three successful product launches within one-year time span to deliver on product offering diversification.  Propelled construction of new platform and product offering for first-to-market technical services solution, while also driving high priority business initiatives, including three new product launches, and achieving $75M+ in annual revenue.

I directed, coordinated, and facilitated account sales and operations for seven clients, including Staples, EasyTech, and Sony. Likewise, I spearheaded and propelled five client and product implementations. The following details are key contributions I’ve made to this role:  Preserved at-risk client through proven ability to instill new confidence and secure ongoing contract renewal.  Generated $50M+ in top-line revenue, while also ensuring all clients achieve and exceed goals at time of departure.  Spearheaded and facilitated integration of multiple cost-saving solutions throughout claims reporting processes.  Successful in driving top line revenue to 200% in two years for one account; achieved by aggressively pursuing new clientele and expanding existing business.  Drove steep reduction in claims costs achieved through proficiency in analyzing established process, as well as keen ability to identify and address areas of improvement.  Secured $25M+ in top-line revenue and generated 100% increase in attach rate by securing new business through demonstration of company’s ability to streamline implementation and minimize associate impact.  Honored with company annual awards trips in 2008 and 2010 for demonstrated ability to recognize top performers in areas of client performance and business growth.

Supported 14 call centers worldwide and promoted sales of new products and services. Led selling efforts that contributed to 40% of company’s gross revenue and 70% of its broadband sales net revenue.

Oversaw day-to-day operations of two separate retail locations, possessing full personnel management responsibility for staff of 17. Ensured daily functionality of departments such as sales, customer service, training and development, staffing, and inventory control.  Increased monthly revenue by $13K, implementing new training programs and championing penetration of new local business accounts.  Surpassed sales goals by as much as 25% for annual market activation and accessory sales. Consistently ranked number one in quarterly sales and activations out of 14 regional locations.  Assured seamless transition during period of change, directing conversion of both store locations from affiliate to Sprint/Nextel within three days.

Two Week International Residency in Beijing and Shanghai meeting with six multi-national companies