Stephanie West

I’m a fintech risk and operations professional with 7 years of experience in the payments industry, most recently supporting merchant onboarding and risk review at Afterpay (Block).I have experience reviewing merchant applications, verifying documentation, identifying fraud signals, and resolving account and tax verification issues for businesses using large-scale payment platforms. I’ve also supported high-volume merchant inquiries through inbound calls and email while ensuring compliance with platform policies.Prior to moving into fintech, I led support teams in fast-paced customer operations environments, coaching agents and improving quality and performance metrics.I enjoy working in roles where I can solve operational problems, support cross-functional teams, and improve processes within complex platforms.I’m especially interested in opportunities in fintech operations, payments risk, merchant onboarding, and trust & safety.