Stephanie Rukin

•Coordinated and streamlined administrative processes for store openings, employee onboarding, and training, ensuring seamless integration of new hires while supporting operational efficiency that contributed to sales growth from $1,500 to $3,000. Built and maintained strong relationships with diverse stakeholders, leveraging customer service expertise to boost employee engagement, trust, and team performance that supported increased sales results. Provided personalized guidance and proactive support by anticipating employee needs, enhancing the employee experience and fostering a positive workplace culture aligned with higher sales performance.

Provided personalized customer support and product expertise to enhance the shopping experience and drive increased sales. Executed transactions quickly and accurately, supporting a smooth checkout process and positive customer interactions. Maintained an organized, fully stocked sales floor to maximize product availability and support sales performance. Fulfilled in-store and pickup orders efficiently, ensuring accuracy and contributing to overall revenue growth. Supported gift registry services by guiding customers in product selection and practical home use, increasing purchase confidence and basket value.

Developed strategic relationships with universities and colleges to establish internship programs, creating a pipeline of talented candidates for future opportunities. Posted job advertisements across multiple platforms, including career websites, university career centers, and internship-specific sites, to attract qualified candidates. Collaborated with industry associations to recruit and form partnerships, driving conference participation and expanding the organization’s network. Engaged with standards organizations to build partnerships and increase the organization’s visibility and involvement in industry events and conferences.

Reached out to clients via phone to confirm participation in center programs, sharpening my interpersonal and customer service skills to effectively engage employees and clients. Conducted center tours for prospective clients, providing detailed information and referring interested individuals to the intake coordinator, showcasing my ability to promote services and manage inquiries. Served as the primary point of contact for client inquiries, leveraging strong communication skills to provide accurate and timely information, playing a key role in employee engagement and acting as a liaison between employees and center participants.

Delivered exceptional customer service by providing personalized product recommendations and promptly addressing customer inquiries, enhancing the overall shopping experience. Designed and maintained seasonal and everyday displays to drive sales and create an inviting store atmosphere. Supported in-store marketing initiatives by strategically positioning signs and banners to promote key holiday items and increase customer engagement. Managed inventory efficiently, ensuring optimal product availability, timely restocking, and organized displays. Demonstrated self-motivation and strong time management skills, consistently meeting performance goals while working with minimal supervision.

Partnered with kitchen staff to design and facilitate engaging, hands-on learning experiences for store guests. Set up and organized stations for class participants, ensuring all required kitchen tools and ingredients were in place for seamless sessions. Assisted chefs with food prep, demonstrating techniques and providing helpful guidance to participants. Addressed customer questions and provided detailed information about available culinary classes to enhance participation. Supported kitchen operations, including managing inventory and assisting with purchasing to ensure class needs were met.