Stephanie Leung

• Enable operational readiness for new product launches across Intellectual Property, Financial Risk, and Payment Operations in the Generative AI, Meta Verified, and Metaverse product domains. • Conduct product risk assessment, coordinate operational and support readiness, and drive operational change management for launches such as Meta’s AI and Meta Verified for Businesses. • Work closely with cross-functional teams, including legal, policy, operations, and engineering, to ensure adherence to regulatory requirements across various jurisdictions and countries.

• Mitigated intellectual property (IP) risk by building integrity integrations and support strategies to protect Meta’s creators and rights holders across Facebook, Instagram, and Messenger. • Assessed Commerce and Ads product launches to ensure infringing content can be reported, reviewed, and actioned. • Led operational readiness and own IP policy, training, and infrastructure implementations for large product launches such as Instagram Group Profiles, Ads Creation migration to Facebook’s new Page experience, and Dynamic Video Ads expansion to Reels and Stories. • Collaborated with legal, policy, operations, engineering, product, and training teams to strategize the end-to-end execution of new launches, expansions, and mass migration of product features – including communicating program goals and potential blockers, influencing cross-functional stakeholders, and implementing gating criteria and mitigation measures to reduce integrity risks. • Used growth metrics and data-driven analytics to synthesize program strategy and prioritize business and operational needs. • Forecasted workforce and headcount requirements based on product growth trajectory

• Manage a team that maintains and improves internal processes to reduce manual operational work of our commercial loan product. In addition, my team facilitates the smooth roll-out of new product features to our customers and customer-facing teams. • Represent the voice of the customer to internal stakeholders and decision-makers, including Capital Product, Engineering, Design, Legal, and Marketing.

• Work closely with our legal team and bank partner to ensure customer-facing content are compliant, empathetic, and on brand. Conducted quantitative and qualitative research to develop additional help center articles to educate borrowers on Square Capital’s loan terms and requirements. • Collaborate with data science to identify opportunities to improve and automate recovery processes. • Conduct trainings for Capital and Success teams to ensure successful deployment of procedures and changes.

• Set and provided manager oversight for payment plan and debit card repayment KPIs. • Implemented automatic debit functionality to support prioritization of payment plans for recovery specialists. • Facilitated the roll-out of our deactivated accounts and loan maturity outreach.

• Hosted monthly trainings for receptionists on topics such as patient account management, billing refund and override, copay collection improvement, and insurance coverage verification • Managed the budget and finance for 8 departments at Kaiser South San Francisco Medical Center • Led monthly meetings with department managers and director to review year-to-date budget variances • Maintained monthly and weekly Excel reports to track copay collection performance • Worked closely with medical chief of Physical Medicine & Rehab to increase appointment availability

• Managed build metrics and performance for 12+ solar install partner accounts • Led full-day trainings to onboard partners onto Sunrun’s BrightPath design and pricing software • Interviewed 10 candidates to fill several open contract processing associate positions. Successfully helped hire 3 wonderful candidates who are still Sunrun employees • Ran weekly calls with partners, so they are aligned with Sunrun’s build requirements • Utilized Salesforce data to track installation quality and progress

• Thoroughly reviewed and approved partner solar design plans • Ensured design plans matched Sunrun’s internal records • Informed partner design teams on how to submit plans that comply with build standards • Processed all submitted requests within department's turnaround metrics

• Processed new customers for solar projects via Salesforce • Reviewed and approve contract and milestone submissions by our solar partners • Ensured all contract submissions comply with Sunrun policy requirements and quality standards • Worked with solar partners to set up and maintain customer accounts in Salesforce • Assisted in project work that achieve department goals and metrics

Planned and co-managed all BC3 events including workshops, seminars, and full membership meetings; worked with San Francisco Department of the Environment to expand BC3 projects; facilitated in the recruitment of new members and interns; oversaw production of the quarterly BC3 e-newsletter

Minor in Education and Applied Psychology