Stephanie Garcia

Co-founder of "CorpBalance", "Las de Erre Ache by Corpbalance" and "Las de Erre Ache Podcast". Helping organizations implement the best HR practices as part of their culture and assisting employees to reach their potential (DEI, Mental Health, Leadership, and Talent Acquisition & Development). Headhunting services for corporate and tech positions (International experience and different industries experience Tech (SaaS, FinTech, Oil&Gas, Hospitality) and other Financial and Services. Facilitator, content creation: training materials, e-books, workshops, webinars. Employment consulting services in resume creation, LinkedIn profiles, job interviews & onboarding. ATS implementation consultant.

Recruitment for Shiji Group, a multinational technology company that provides software solutions and services mainly for the hospitality & food services industries. My role focuses on identifying and attracting top talent to support Shiji’s mission of delivering innovative technology hospitality solutions and expanding its presence in Mexico.

Dynamic and results-driven Talent Acquisition leader with a proven track record in scaling recruitment strategies across Mexico. Spearheaded the implementation of Greenhouse ATS in three countries within just three months, optimizing hiring workflows and reducing time-to-fill. Led the recruitment of top-tier technical and non-technical talent, partnering closely with executives and hiring managers to enhance candidate experience and streamline onboarding. Championed the adoption of a new skills assessment tool, improving the accuracy of hiring decisions and ensuring strong talent alignment. Developed key talent programs, including a Career Path framework for Contact Center Agents and an Internship Program for undergraduate employees. The internal mobility initiative was so effective that it accounted for nearly 50% of vacancy coverage, significantly reducing external hiring costs and improving employee retention. Recognized for improving recruitment efficiency, and driving initiatives that enhanced talent retention and growth.

Led the Corporate Talent Acquisition team for Tech & Non-Tech roles, and high-volume recruitment for Mexico’s contact center operations. Managed vendor relationships with staffing and recruitment agencies, optimizing external partnerships to enhance hiring efficiency. Developed and executed recruitment strategies, including the creation of an in-house recruitment team for the contact center, generating significant cost savings (more than 1M pesos) and improving hiring agility. Implemented a social media recruitment strategy that became the primary source for high-volume hiring, increasing candidate pipelines. Designed and managed end-to-end hiring processes, covering sourcing, screening, recruitment, and onboarding, including background checks, offers, and new hire orientation. Additionally, provided recruitment support for the U.S. and Indian markets, ensuring alignment with global hiring needs. Recognized for driving cost-effective hiring solutions, enhancing talent acquisition strategies, and streamlining recruitment operations to support business growth.

Led the Talent Acquisition team for both Tech & Non-Tech roles, driving strategic hiring initiatives to attract top talent across all levels of the organization. Focused on data-driven recruitment, updating and maintaining key hiring reports to analyze team performance, optimize processes, and improve decision-making. Strengthened employer branding by implementing targeted strategies, including participation in job fairs, multi-platform job board utilization, and partnerships with vendors and governmental offices. Spearheaded the development of a compelling Employee Value Proposition (EVP), directly contributing to the achievement of hiring goals and positioning the company as an employer of choice. Designed and implemented structured recruitment procedures and policies, enhancing the talent acquisition and onboarding experience. Proactively promoted internal career opportunities, leading to improved talent retention and mobility. Ensured an efficient, well-structured interview process while tracking key hiring metrics and reporting insights to headquarters to drive continuous improvement.

Managed full-cycle recruitment for a wide range of positions, including technical roles (IT, Cybersecurity, Engineering, Analytics, Data) and corporate functions. Partnered closely with hiring managers in Mexico and the United States to develop strategic hiring plans, ensuring alignment with business needs and talent market trends. Conducted market benchmarking to provide competitive insights on salary expectations, hiring trends, and talent availability, enabling data-driven hiring decisions. Built and maintained strong relationships with stakeholders, providing guidance on job requirements, candidate profiles, and interview best practices to optimize hiring outcomes. Utilized multiple job boards and sourcing platforms, including LinkedIn Recruiter, Indeed, and OCC, to proactively identify, attract, and engage top talent. Designed and implemented efficient screening processes, assessing candidates' technical and cultural fit while improving time-to-hire and quality-of-hire.

As a Sourcing Specialist, facilitated an effective coordination process for candidates, recruiters, and hiring managers. Conducted sourcing and pre-screening of candidates for retail stores in the United States. Collaborated with recruiters to move candidates through the recruiting lifecycle. Established working relationships with recruiters and candidates, scheduled and organized interviews, and communicated interview details in a high-volume environment. Entered and maintained the integrity of data in our ATS.

IT Solutions. Apple specialized service repair stores. My main achievements included implementing a point-of-sale system, a repair order system, and the creation of procedures. I was responsible for spare parts imports and staff management (recruiting, onboarding, personnel administration, and offboarding).

Recruited, sourced, and hired personnel at all levels such as operative and G&A positions for high-profile clients. Initial screening and recruiter interviews using different approaches such as Situational Interviews, Panel Interviews, Oral Interview Boards, and Behavioral interviews. High volume hires. Assessments (Psychometric, Selection Sage, MatchPoint). ACE Interviewer certification. Taleo Lead, being responsible for the candidates' administration and other TA tools integrations for all Mexico sites and supporting Argentina, Costa Rica, and Brazil.

As a Human Capital Generalist I was responsible for the Human Resources Information Systems (Oracle HR) and all onboarding, offboarding, and employee lifecycle processes (promotions, salary increases, internal mobility, etc). Closely partnering with the Payroll, Workforce, and Talent Acquisition departments. I was responsible for the HRIS & HR Ops in Leon and backup Guadalajara and Mexico City teams. New Employee Orientation Training. Responsible for the benefits, compensation, and organizational development and administration, employment and compliance to regulatory concerns and reporting, employee orientation, policy development and documentation, company employee communication, compensation and benefits administration and employee services and counseling and when needed supporting employee relations (terminations).

Account Executive. Recruiter for a staffing agency. Responsible for interviews, assessments, sourcing, labor relations, and payroll coordinator. Onboarding and offboarding processes.

Payroll assistant (onboarding and offboarding), front desk