stephanie friddle

* Coached and trained sales consultants to improve every aspect of the sale, including strengths, weaknesses and opportunities * Conducted phone and in person interview for sales consultants and seasonal consultants * Helped with on-boarding and training of new employees * Streamlined processes to increase productivity and keep information consistent * Created and maintained filing systems to help maintain organization and work flow * Prepared daily paperwork and run reports for upper management’s review * Acted as a liaison between the store level and corporate back end to help fix system issues and processing errors * Took part in managing inventory (shipping and receiving), write off, shrink and erosion to consistently meet or be below goal * Managed productivity effectively, through scheduling and driving sales, to be among the highest performers in the district * Prioritized following policies and procedures to minimize errors across systems, as well as following up and coaching to reduce and eliminate future occurrences

* Often worked on individual basis to successfully run all aspects of day to day business * Developed strong relationships with vendors in order to communicate trends and various new and current products with customers * Assisted in managing inventory for both sides of the business (bridal and floral) by ensuring proper products and stock was ordered, received, sold and recorded properly

* Worked in various systems to change and update, merge or separate and create new mobile phone accounts * Solved problems and generated solutions to ensure customers satisfaction * Answered questions and provided advice for customers in regards to their wireless service * Sold products and services to wireless phone customers * Assisted customers in understanding their wireless phone bill

* Managed floral inventory to ensure proper stock was ordered, received and rotated correctly * Balanced cash drawer at the end of shifts to ensure accuracy * Accurately rang up customers’ order and took payment * Created and set up merchandise displays * Conceptualized and executed special occasion floral arrangements (weddings, funerals, proms) to client specifications

* Selected by district manager to become a certified mentor for new or recently promoted employees in their operations rotation * Communicated and enforced changing policies and procedures with entire branch staff * Increased branch’s average teller referrals by providing feedback, keeping tellers motivated and leading by example * Effectively managed time to ensure the ICSC, resolving issues on dashboard, scheduling, etc. were completed in the required time frames * Implemented new ideas to ensure bankers were helping the correct customer segments * Acted as a positive influence to boost employee morale and overall branch energy to ensure a better employee and customer experience * Maintain branch records by filing, shipping out or destroying information in the correct time frame dictated by policy * Consistently am top in the district for recognizing and offering new products and features to clients * Raised customer experience survey results by 10 percent

Coursework included: International Business, Economics, Marketing, Accounting/Finance, Management, Communication, Management Information Systems - Graduated from the Honors Program - Attended “Italian Business Excellence” Study Abroad Program, June 2009 – August 2009 Activities and Societies: Honors Society, Art club