stephanie fast

A&C is a third generation owned real estate boutique brokerage firm specializing in retail and land markets. Assisted Senior and Junior Brokers in most areas encompassing but not limited to preparations of pre-listing materials, Listing Agreements, Letters of Intent, disclosures, market analysis and online property profiles. Verified executed agreements and documents. Created and maintained digital and physical files for all transactions. Listed, updated and audited properties on professional listing and marketing sites. Maintained internal database systems, client and colleague lists. Created and sent customized email blasts for all Brokers. Managed daily aspects of running an office including and not limited to- answered doors and phones, email correspondence, greeted and assisted clients and guests. Received, metered and routed all mail, forms and publications. Ordered office supplies, maintained and and organized inventory. Obtained Notary Public in the state of Colorado.

Denver Autographs is a locally owned and operated retail store specializing in the sale of autographed sports memorabilia with a focus on domestic and worldwide shipping. Determined daily work procedures to optimize shipping performance. Maintained the "Top Seller" ratings for the company's eBay and Amazon stores through accurate order packaging and correct, timely shipping procedures. Performed daily and weekly inventory of necessary shipping materials and office supplies. Maintained, ordered and stocked all materials, supplies and back stock. Received all incoming and outgoing mail and shipments, processed and managed invoices. Processed, inventoried, tagged, stocked and maintained retail merchandise. Maintained good working relationships with vendors, customers, clients, industry professionals and coworkers. Assisted in end of the year inventory of 50,000+ items.

Directv, Inc is a leading provider of digital television entertainment services providing a premium video experience through state-of-the-art technology, unmatched programming and an emphasis on world-class customer service. Gathered and utilized data to gain better decision insights for the advancement of customer relationships and loyalty, employee satisfaction and company wide policy and procedures. Assisted customers via inbound phone calls with various customer service issues ranging from billing, technical, installation, cancelations, programming, promotions, equipment upgrades and commitment requirements. Assisted department managers in setting short and long term goals and with determining appropriate reward structures for interdepartmental teams. Supported and coached phone agents on how to implement and utilize best practices, strategies, time management and with Directv proprietary computer programs and tools.

Assisted customers with a wide variety of technical issues ranging from cabling, remote controls, navigation and equipment failures. Identified issues unknown to the customer regarding their accounts and services and proactively resolved problems that could potentially impact the customer experience in a negative way. In addition, was able to identify and address opportunities to advance, expand and enhance the customer experience.

Assisted in resolving and educating new customers with issues in areas of billing, rebates, contractual obligations, disputes, programming and promotions. Planned daily strategies designed to meet and exceed metric and Q&A goals and requirements.

Rudolph n Me is a lighthearted seasonal cart program specializing in personalized holiday ornaments and gifts. Executed the initial display set up for the season and maintained the visual integrity of the merchandise and business as a whole. Trained and supervised a staff of 2-6 on opening/closing procedures, sales, customer service, meeting custom pickup deadlines while producing a high level of output all while maintaining the accuracy of personalized items. Performed daily and weekly inventory of more than 1,500+ items, stocked and calculated appropriate number of products for ordering to prevent unnecessary leftover merchandise at the end of the season. Handled all aspects of daily business to include open/close procedures, accurate and accountable cash and credit handling and deposits, bookkeeping, cleaning, while keeping a compelling display the complies with mall management kiosk requirements (which varies from location to location).

Managed the promotions department for the award winning journalism team, raised and exceeded the financial goals needed to fund trips for competitions both in and out of state. Activities and Societies: Speech/debate teamJournalism

Studied art history, design, architecture, philosophy, fine art, composition, and elements of graphic design