stephanie brown

Responsible for the business requirements, 2nd level support, and subject matter expert regarding the processing of HR employee data which is used in calculation of Compensation payments for all AT&T's Sales organizations worldwide. Provide team leadership and guidance for a staff of 8 fellow Anaylysts and Support personnel.

Responsible for business requirements, data import management, and 1st level support for the system that calculates Compensation payments for the Large Business Sales organization. Also Team Lead over the Compensation Administration team which manages compensation calculation and payments for each region.

 Administer, execute and validate the compensation payout and results for 350+ sales representatives.  Subject matter expert to field Sales, and field Compensation Managers as relating to interpretation and execution of the Compensation Plan and Compensation Business Rules.  Subject matter expert in regards to order flow between order entry systems, billing systems, and compensation systems.  Conduct results/order analysis monthly based on order/opportunity inquiries and system issues. Communicate and ensure resolution to any identified system issues with the System Application Team in relation to order flow, profile set-ups, and calculation of payout results.  Assist in internal auditing to ensure Sales Team’s proper adherence to the Compensation Plan and Business Rules by validating self-reported sales and it’s documentation.

 Administer and execute customer satisfaction process for Cisco Gold Partnership, and all other customer satisfaction survey processes for each Cisco Specialization and ATP.  Administer PICA (Partner Initiated Customer Access) program with Cisco, which allows end customer access to orders, pricing, and software downloads, configuration tool, and viewable contracts online in SCC. Provide direct technical support and training to end customer for Cisco.com and be point of contact for profile and registration issues with CCO.  Cisco Gold Partner Contract Manager, which includes tracking and managing all BellSouth CCO access to Cisco.com to ensure compliance of reported proprietary company information, and ensure contract information is being correctly reported. Provide technical support and training to internal customers for Cisco.com and be point of contact for profile issues with CCO.

*  Overall Administrative Support for Executive Management - launch and help facilitate Staff Meetings, produce and submit expenses, update organizational charts and contact lists, compile financial reports, answer/assist internal and customer calls. *  General Staff/Office Management supporting the organization reporting to the Executive Management *  Assisted in the interviewing and hiring of temporary support for organization. *  HR Resource - responsible for all paperwork and instruction of BellSouth policies and procedures space planning – and payroll activity within the organization.

*  Assisted in customer/client fraud related internal/external cases. *  Processed, evaluated and investigated customer credit applications, and credit bureaus for credit line distribution and fraud prevention. *  Drove investigations to completion and assisted in arrests with law enforcement and/or store support. *  Owner of loss reconciliation: placing losses to appropriate ledgers, and compiling/reporting loss data for all fraud cases. *  Fraud Awareness performance development for all new hires in Call Center. *  Resolved escalated customer complaint calls.

We understand that our customers want an easier, less complicated life. We're using our network, labs, products, services and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation? With you. Our people, and their passion to succeed, are at the heart of what we do. Today, we're poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable. What are you dreaming of doing with your career? Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn. To learn more about joining AT&T, visit: http://www.att.jobs To explore AT&T Labs, Foundry, and more, visit: https://www.linkedin.com/company/at&tinnovation To follow AT&T Small Business community, visit: https://bizcircle.att.com

We understand that our customers want an easier, less complicated life. We're using our network, labs, products, services and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation? With you. Our people, and their passion to succeed, are at the heart of what we do. Today, we're poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable. What are you dreaming of doing with your career? Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn. To learn more about joining AT&T, visit: http://www.att.jobs To explore AT&T Labs, Foundry, and more, visit: https://www.linkedin.com/company/at&tinnovation To follow AT&T Small Business community, visit: https://bizcircle.att.com