stephanie berthiaume
technical writer
About
Cross-disciplinary professional. I have been a research data collector (Marine animal photographer & cataloger), a transcriber (PBS news focus groups), a business and technical writer (internal Social Media, Community content, Search Engine Optimization, Knowledge Bases), a Customer Support guru (White-glove Executive escalations), and a project manager (Scrum, Agile environments). Online gaming, creative writing, creative communities, hiking and photography are just a few of my favorite things. I love to learn and to teach - and I live for challenges, tackling new technologies and methodologies and incorporating my diverse interests into my goals.
united states
leander
information technology and services
change management, customer service, technical support, customer satisfaction, help desk support, data analysis, game development, video games, game design, online gaming, computer games, gameplay, mmo, mmorpg, unity3d, microsoft office, team building, team leadership, call centers, jira, confluence
Experience
technical writer
homeaway.com
customer service champion: operations and knowledge management
blizzard entertainment
customer service champion: team member
blizzard entertainment
customer service specialist
blizzard entertainment
Performed Tier 1, 2 & 3 Account, Technical and In-Game services for Blizzard games (World of Warcraft, StarCraft II and Diablo III) -- Produced and delivered technical documents and guides for the Customer Support team, including Tech Support troubleshooting, in-game troubleshooting, and training materials -- Subject Matter Expert for training and on-boarding new hires -- Account management and security, account compromise support -- Servicing and handling tickets entered via in-game help options, submitted e-mails, telephone calls and real-time Web Chat
focus group transcriber
pbs newshour
Word-for-word transcription of News Hour focus groups on a variety of topics Strict adherence to deadlines Strict adherence to privacy policies
long term substitute and summer school teacher
plymouth public schools
Communication with teachers, lesson planning and implementation, security, administrative reports, behavioral coaching
Education
university of north carolina
biology
stephanie berthiaume's Contact Information
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