Steph Giuliano

• Responsible for multiple site operations with primary responsibility for: budget development and adherence, retention of staff, patient satisfaction, community relations, physician recruitment and retention, new program implementation, innovation, integration of MedStar departments and overall growth of assigned facilities. • Continuously monitors facilities performance against goals and presents progress monthly to division leadership, stakeholders across MedStar, and other partner organizations • Supervises MAS Manager(s) or Supervisor(s) of Operations and provides guidance on matters related to the operations of the centers. Responsible for ongoing feedback, coaching and professional development of direct reports. Formulates, reviews, and assists in the revision of policies and procedures. • Represents multi-specialty centers on corporate-wide initiatives and committees. Facilitates training and roll-out of new initiatives to multi-specialty management team and staff. • Works collaboratively with division leadership and stakeholders across the organization to develop, create, and implement effective plans and communications for change initiatives as well as reducing barriers to change.

• Collected patient information, conducted thorough physical evaluations, and prepared or administered recommended treatments and therapies to facilitate smooth and effective visits. • Demonstrated leadership by making improvements to work processes and helping to train others. • Provided exceptional patient experience through friendly and compassionate communications and developed educational content. • Scheduled appointments, oversaw clinical patient flow, and resolved patient concerns in high-volume orthopedic practice. • Handled intricate and often time-consuming tasks on daily basis with minimal to no supervision.

Operated as a Physician extender in an Orthopedic Surgeon practice. Participated in clinical patient care including: patient histories, test scheduling, fitting DME and crutch training, surgery scheduling, instructing patients in home exercise programs, coordinating patient care with other medical disciplines, and fielding general orthopedic questions. Assisted in administrative responsibilities throughout the office incorporating: scheduling patients, obtaining insurance benefits and precertification, inventory and stocking satellite offices, coordinating meetings, lunches, and events, and training new employees. Obtained additional training in radiography to perform x-ray imaging.

Volunteer Team Athletic Trainer

Customer Service Representative, responsibilities include: assisting customers with returns, exchanges, and service concerns, as well as supporting other departments in customer relations. Cash Office Associate, managed cash count of till drawers and safe, prepared daily deposit, as well as record cashier performance.

Oversee Athletic Training room daily operations. Provide care for athletes during home practices and events.

Athletic Training coverage for all teams participating in the tournament

• Planned and managed care for assigned athletic teams while upholding professional standards. Supervised the scheduling of athletic training students as well as provided clinical education in the areas of taping, injury evaluation, injury rehabilitation, modality applications, and promotion of professional development. Presented athletic teams with optimum care including: ample field hydration, preventive taping and stretching, clinical evaluations, specific rehabilitation, holistic care and travel as needed. Took part in daily facility maintenance, and accurate record keeping. Coordinated daily with athletic team coaches, strength and conditioning coaches, as well as staff Athletic Trainers. Directed appropriate doctor referrals as well as follow up procedures. Continued professional development while pursuing further education.