Steffi Cheng

Development -Early involve in and follow up the development status with supplier & RnD. -To consolidate and report the status of development regularly. -To acquire the sample of passive components, touchscreens, overlays for EE/ ME testing. Production -Execute procurement of material with external suppliers. -Maintain working relationships and communications directly with the external suppliers to confirm production, shipping schedules and monitor open purchase orders to ensure on-time deliveries. -Proactively report the issue of material availability to production planner/ PM/ Sales. -Maintain purchase order status and shipment tracking information in IFS. -Negotiate purchasing price based on variable market conditions and forecasts. -Administration of supplier invoices and customs import declarations. -Deal with quality issue until coming up with a feasible solution or come to an agreement with suppliers. -Regularly provide reports on the availability of critical materials for a specific brand.

• Developed approximately 60-80 styles for each season, roughly 45-55% adopted. • Sourced the alternative material on novelty items for designer, which achieved a cost reduction of 2%. • Assisted manufacturer in minimizing the sample request, which resulted in gaining more room for price negotiation. • Managed the process for order confirmation and bulk production, which exported approximately 800K each season from manufacturers. • Oversaw the fulfilling of advertising sample requests to ensure the photo shoot can be conducted on schedule. • Assisted buyer in adjusting manufacturer's production and shipment schedule in order to reflect US market demand. • Resolved issues that related to the product and shipment for suppliers and manufacturers in order to hand over the goods to the forwarder in a timely manner. • Clarified the product issues came up in the inspection for oversea QA Manager. • Approached JCP QA management for the disagreement on the final inspection result the 3rd party QA inspector issued. Provided the statement and evidence for JCP QA management to make the final judgment of the shipment release.

Providing the services for THE BON TON STORES, and was in charge of apparel development and production follow up in 3 private brands respectively - Studio Works, Women's Ruff Hewn, grey ruff hewn. These include knit, woven and sweater categories. Key responsibilities: • Led a meeting to work with clients and manufacturers for seasonal development (approximately 70 styles). Provided a recap within 2 days. • Price negotiation for the counter-offer. Presented options for clients to make the decision. • Coordinated daily operational activities for order follow-up, and conducted the material approval process by tracking manufacturers' purchasing team. • Tracked and reviewed sample submission to ensure they were matched with specifications and quality standard. • Dealt with failed test items with manufacturers. If the failed items can't be corrected to meet client's requirements due to its inherent characteristic, need to further discuss with client's quality management and given a waiver by them. • Followed-up the critical failure that QA management reflected in the in-line inspection report. Closely worked with manufacturers to come up with action plan before final inspection.

Sep.01.2009 ~ Apr.06.2010 in charge of Express Women Shirt & Dress with managing a small group with 3 teammates. Key responsibilities: • Managed the development, quotation. • Follow up the production status with teammates. • Worked seasonal projection with Asia regional offices, and consolidated all the information of quotation and T&A into an email to the client. • Cross-sectoral communication to come up with the best solution for the production issue. Consolidated the comments for clients making the final decision.

Jun.04.2007 ~ Aug.31.2009 in charge of Chico’s Knit, Woven & Outlet Store with supervising 1 people. • Managed the development, order placement, and the process of production - conducted the material approval process by tracking both supply chain and manufacturer’s purchasing team. • Sourced the material in accordance with the brand image as well as development direction designer provided. • Proactively provided designer with various printing techniques and novelty for selection. • Penetrated deeper into clients' needs, and provided the right items and services efficiently, which generated double growth in business and the team member. Received 2008 Globe Award. • Tracked & recorded the sampling / production status and regularly updated to clients. • Cross-sectoral communication to come up with the best solution for the production issue. Consolidated the comments for clients making the final decision.

• Responded to customer inquiries and requests in a timely manner. • Entered orders in the system, and tracked the development status with NPD team. • Coordinated with production departments, subcontractors to ensure the quality, delivery and brand requirements are met. • Supported sales team for sales report preparing. • Handled customer complaints according to the Company procedures and service standard. • Maintained the database of price list and artwork images in the updated status. • Prepared invoice and packing list for the prepaid customer, shipment arrangement with the forwarder, tracked the payment and informed shipping Dept. to release the goods. • Participated in the worldwide project team to test new system before rolling out. • Implemented H1 program that increased 1 million sales amount within 100 days timeframe.

• Negotiated price and delivery with supply chain. • Requested free samples from supply chain for sample production. • Prepared cost table for manager approval. • Purchased main material and accessories for Kohl's Women and Junior Dept. orders. • Order follow-up and communicated quality issues with agent/trading company. • Provided the issued purchased orders to accounting Dept. for review. • According to the production timeline to inform supply chain to ship the materials to the warehouse. • Solved problems that send back from overseas production site.

During the first summer vacation of college, I had a temporary job in the plastic dept. of GE Company, where I learned how to deal with L/C documents, and assisted the team in processing paper works. This temp job not only clarified concepts taught in class but also allowed me to attain advanced professional knowledge by operating process. These experiences have helped me learned about the pride of teamwork, the importance of organization, and the joy of helping others.