steffen oldenburg

head of customer experience

About

If you have everything under control, you're not moving fast enough.

Country

germany

City

berlin

Industry

internet

Skill

business development, start ups, unternehmensstrategie, microsoft excel, e commerce, projektmanagement, project management, teamwork, business strategy, microsoft office, team leadership, sap, unternehmertum, kpi dashboards, marketingstrategie, mysql, business intelligence, visual basic, supplier negotiation, erp implementations, microsoft dynamics nav, bpmn, scrum, strategie, digitale strategie, risikoanalyse, teamentwicklung, logistikmanagement, finanzbuchhaltung, kundendienst, zendesk, salesforce.com, general operations

Experience

head of customer experience

head of customer experience - merchant performance

idealo internet gmbh

2017-8 - Present · 9 yrs 2 mos

senior manager business development for venture petobel

prosiebensat.1 media se

2013-8 - 2014-9 · 1 yr 2 mos

manager business development

21diamonds gmbh

2012-6 - 2013-8 · 1 yr 3 mos

* Project Management: Introduction of ERP System * definition and regular reporting of various KPIs via Excel and SQL * definition of Logistics Processes * Supplier Negotiations for configurable jewellry

intern â business development, beijing

dezan shira & associates

2010-6 - 2010-8 · 3 mos

* active involvement in client acquisition and servicing * preparing presentations for the management * responsible for management of new corporate website’s content in multiple languages * research and assistance in law/tax cases regarding foreign direct investment in China

intern - commercial credit, mÃ nchengladbach

banco santander

2009-6 - 2009-7 · 2 mos

* processing credit transactions with credit users * independent arrangement and monitoring of loans * partially independent controlling of creditworthiness

global operations manager

lendico global services gmbh

2014-10 - 2015-3 · 6 mos

Design of Credit Check Application - Mapping of all Corporate Processes

intern - operations

21diamonds gmbh

2012-3 - 2012-5 · 3 mos

creation of business tools for customer service via Excel and Visual Basic - definition of Order Management Processes and supplier communication

co-founder - chief executive officer

earlytaste gmbh

2015-8 - 2017-6 · 1 yr 11 mos

Co-founded earlytaste.de - Responsible for Operations, IT Administration, Product, HR, SEA

Education

university college dublin

management

2010-1 - 2011-1 · 1 yr 1 mo

universidad del pacífico (pe)

universidade nova de lisboa

2011-1 - 2011-1 · 1 mo

Activities and Societies: CEMS Club Portugal

maastricht university

international business

2007-1 - 2010-1 · 3 yrs 1 mo

Activities and Societies: EFM Academy