Stefano Mazzone
IT Technical Support Specialist & Customer Success @ High Point GPS - Fleet Management Solutions
Canada
Montreal
Information Technology & Services
Customer Relationship Management (CRM), GNS3, Network Monitoring Tools, SNMP, Wireless Networking, Network Access Control (NAC), LACP, Network Infrastructure Architecture, Group Policy, Windows Server, Amazon Web Services (AWS), Etherchannel, Trunking, Spanning Tree, Hot Standby Router Protocol (HSRP), Open Shortest Path First (OSPF), Port Security, VLAN, VTP Server, Scrum
Experience
IT Technical Support Specialist & Customer Success
High Point GPS - Fleet Management Solutions
-Troubleshoot and support customers for issues with devices or software. - Oversee CRM system and integrations -Manage network of clients using MyGeotab databases. - Analyzing engine measurement and telematics data -Program special security clearance and rules/exceptions for administrators/users. -Work on integrations and Python scripts -Email and support customers with links to videos and training documentation -Administrator for MyGeoTab databases -Build custom Excel reports. -Onboard/new customers on GeoTab devices -Perform training presentations for telematics devices to new & existing customers. -Setup custom dashboards and scheduled emails -Manage RMA devices. -Follow up with customers and suppliers on issues.
Information Technology Technician
English Montreal School Board
228 hour as an onsite IT technician.
Information Technology Technician
Sir Wilfrid Laurier School Board
132 Hour Internship Troubleshooted several IOT devices such as laptops, phones, tablets, printers, projectors and smart boards. Worked with Cisco network devices and Windows applications like Active Directory and Microsoft Endpoint Configuration Manager Completed tickets using ServiceNow
Investment Specialist
BMO
Helped with taking inbound calls from all BMO clients Daily tasks involved aiding with investment advice & portfolio management Successfully compliant with KYC Opened registered & non-registered account Worked alongside of a team of specialists for RDSP
Associate Financial Advisor
CIBC
Managed a book of high net worth clients Services included counselling and completion of mortgages, investments, and portfolio management. Provided training for financial service representatives.
Financial Services Representative
CIBC
Outbound and Inbound calls Mortgages Investments (GIC/Mutual Funds) Personal & Business Loans Personal & Business account openings Referral to private banking and financial planners
Customer Service Representative
CIBC
Served customers Completed deposits/withdrawals/transfers Successfully referral to investment, credit and mortgage specialists Experienced with deescalation and solutions
Education
Champlain College Saint-Lambert
Computer Science - Network Administration & Security
IFSE Institute
Banking and Financial Support Services
Certified by IFSE for sale of Mutual Funds
Dawson College
Stefano Mazzone's Contact Information
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