Stefano Afeltra

Supply chain and operations professional specializing in the intersection of e-commerce logistics, B2B fulfillment, and system automation. I manage end-to-end global supply chain operations, bridging traditional logistics management with custom technological integration to drive cost efficiency and streamline complex workflows. B2B & E-commerce Operations I direct B2B and dropshipping operations for major UK accounts, including Argos, Very, Wayfair, and Toolstation. This involves optimizing dropshipping fulfillment models, ensuring tight inventory synchronization, and aligning operational capabilities with the specific vendor routing guides and electronic data interchange (EDI) requirements of tier-one retailers to maintain strict SLAs. AI Integration & Automation To resolve operational bottlenecks, I leverage AI and rapid application development to build custom business applications. I design and implement process automations using APIs, SQL, and Power Automate, eliminating manual data entry and improving operational accuracy. My systems background includes managing ERP and WMS infrastructure, including Microsoft Dynamics NAV migrations, and developing advanced business intelligence reporting in Power BI. Strategic Supply Chain Logistics My core logistics experience covers managing international imports (China to the UK and Europe), leading the Sales & Operations Planning (S&OP) process, and scaling 3PL networks. I focus on developing forecasting models to align purchasing with demand and executing large-scale logistical projects, such as consolidating multi-site warehouse operations and multi-thousand pallet stock transfers without business interruption.

• Key user and change champion for Microsoft Dynamics NAV 2018, helped to design the key areas of NAV and supporting the testing for go live. • Build the requirements from different areas of the business like (warehouse, ecommerce platforms, finance, customer service) where all considered during design of the ERP. Migrated successfully Linnworks, Sage, Access, Qlick view reports into a unique solution NAV-Power BI. • Working with the development partner to solve the ongoing issues after go live. Gathering requirements, creating change request documents, tracking the status and testing the solution. • Responsible of identification of candidates, screening and selection of the best IT solution for Demand planning and forecasting. Now engaging with IT partner in terms of customer onboarding, creation of requirements and development of the solution in line with budget, expectations and ahead of schedule. • Optimization of inventory control procedures, creation of multiple automated tools based on academic models to create accurate and fast decision reporting • Ensure product stock is adequate for all distribution channels and can cover direct demand from customers • Identified opportunity within the FBA area and developed change to processes and reporting including PAN-EU, PAN 4+1, MCI and USA FBA programs • Developing of reporting highlighting KPIs related to stock and inventory • Developed scripts and tools to effectively allocate shipping service to orders with minimum human intervention with a high rate of success • Collaborate with warehouse employees and customer service team to ensure that business goals are met • Warehouse space management, forecast and strategic planning • Setup of new warehouse in terms of WMS parameters and product/space allocation. • Defined and implemented a complex plan of stock movements with no impact to business sales of around 10,000 pallets and moving stock from three warehouses into one

•Identifying system improvements, creating improvement programs and implementing them. •Liaising with 3rd party IT providers to improve operational efficiencies. •Mapping all company used software’s to identify ‘touch points’ and identifying areas of risk •Working with the Continuous Improvement Team to systematically improve the processes we currently have. •Understand and monitor the cost of IT within the business, create reports to monitor spend, both current and future. •Take the lead and project manage in terms of onboarding new systems / integrations. •Monitor systems performance and identify underperforming systems, working with 3rd party providers where appropriate to improve performance. •Assist with reporting and scripting where ‘holes’ within our reporting structure become apparent. •Analyse data as requested and when required. •Keep abreast of what is new in the market in terms of software / apps etc and communicate recommendations to relevant departments. •Develop training, step by step, how to guides for all software’s within the business •Create and maintain systems training records to ensure that all staff can use the relevant software’s correctly. •Establish close working relationships with software companies that we use in the day to day running of the business. •Work with all departmental heads to ensure that the systems they are using are adequate and ‘up to the job’

•Analysed the European market and business model and identified opportunities to grow and simplify operations. •Product Portfolio analysis with optimization of the best performer products and discontinue of low profitable lines. •Defined the IT requirements in order to integrate a new warehouse in Germany. •Translation services management. •PPC campaign management in 5 different marketplaces with high rate of return •SEO optimization for Amazon •Customer service for Italian and Spanish customers

Client: Pfizer • Prepared process mapping for business events that influenced change management strategy and enterprise reporting. • Defined operating plan and cascaded meeting with brand and retail trade marketing; delivered tool to collect brand P&L data. • Reorganised sales force and product offering to grow market coverage, evaluating all potential sales force areas. • Improved and simplified accounting procedures via Lean Six Sigma methodology, identifying areas for improvement (Kaizen). • Pinpointed product opportunities/risks, defining marketing and customer procurement process. Clients: AbbVie and Abbott (formerly a single Abbott entity) • Project managed Closed Loop Marketing Model, including integrated program platform plan, PMO support and program governance. • Identified resource allocation post-split into Abbott and AbbVie; proposed client service needs. Clients: Chiesi Pharmaceuticals and BMS • Developed parallel trading management tool; defined algorithm identifying optimal quantity per wholesaler depot. • Defined new sales force target setting and incentive method, comparing with existing method to limit disruption.

• Provided strategic reporting for the field force, a requirements design manual and a program for Risk Management. • Analysed IT systems for data and safety certificate integrity; completed interviews and checks then recommended improvements. • IT Audit including PC software and user profiles for Finmeccanica client to ensure that system access was correct. • SAP team member creating screens and reports for Bulgari related to balance sheet; resolved issues to guarantee service. • Assisted development of SAP Business Information Warehouse with Macro Excel and customer service support. • Carried out Rapid developments for automatic reporting in Access and Excel for other teams.

• Introduced opportunity management for projects, using PRINCE 2 knowledge to create a new procedure as an Internee. • Developed new methodology to identify, evaluate and manage risks and opportunities for an aircraft development project.

Project Management; Financial Systems Analysis; Management Control Systems; Operations Management; Mathematical theory of games; IS Technologies; Corporate Finance; Industrial Economics; Strategy and Planning Systems

IT System Architecture; Automatic Control; Electrical Engineering; Statistics; Business Administration; Manufacturing and Quality Management