stefan melin

director of professional services

About

Specialties: Data management, system architecture, medical IT. Working knowledge of Unix, Windows and MacOS. Experience of project management.

Country

canada

City

mississauga

Industry

information technology and services

Skill

project management, pacs, troubleshooting, medical imaging, customer support, windows, customer service, ris, unix, picture archiving and communication system, it service management, requirements analysis, integration, dicom, hl7, software project management, product management, management, exceptional people skills, unix operating systems, customer relations, testing, healthcare information technology, windows and mac operating systems, project coordination, lotus notes, itil v3 foundations certified

Experience

premises manager

kårservice

2004-12 - 2006-8 · 1 yr 9 mos

service delivery manager

sectra

2016-11 - 2017-9 · 11 mos

first line support manager | incident manager

sectra imaging it solutions ab

2016-2 - 2016-10 · 9 mos

Line Manager for our First Line Support, a team of three young individuals who are in the midst of their studies, with a burning desire to do good and to learn more about IT. In parallel, I acted as Incident Manager for critical issues that occurred at our customer sites, with a focus on coordination and communication, both externally as well as internally.

support manager ris, business line radiology it

sectra imaging it solutions ab

2014-7 - 2016-1 · 1 yr 7 mos

Line manager for a highly skilled team of engineers and applications specialists, responsible for handling the support of our RIS product (Radiology Information System) installed at our many customer sites. The Sectra RIS is used by customers in all of Scandinavia, Belgium, the Netherlands, UK, Germany and Saudi Arabia. The RIS support teams main focus areas were Scandinavia and Northern Ireland.

regional account manager

sectra canada

2017-10 - Present · 9 yrs

customer team manager

sectra

2010-1 - 2012-6 · 2 yrs 6 mos

As Customer Team Manager for three of our mid size customers, I did what I could to maintain a good service level to the customers. The roles main objective was to build good relationships with the customer over time. The role also included tending to customer needs and keep their system up to date in accordance with what was agreed in the service agreements.

director of professional services

sectra canada

2019-5 - Present · 7 yrs 5 mos

member of the board - employee representative

sectra

2009-6 - 2013-6 · 4 yrs 1 mo

support engineer

sectra

2006-9 - 2012-6 · 5 yrs 10 mos

I perform 2:nd line support on our PACS applications, mainly towards customers in Scandinavia. Software upgrades, server and software configuration, database management and more were part of the daily tasks. Project manager for in depth investigation projects with customers that had experienced a lot of problems with our products and in need of some special attention.

customer support manager, canada

sectra

2012-7 - 2014-6 · 2 yrs

As the customer support manager for Canada, my focus was aimed on managing and nurturing good relationships with Sectra customers in the Canadian market, as well as assisting sales with activities to increase product mix in the installed base as well as increasing market share. A part of the responsibility was to handle customer complaints, and with that performing the actual technical troubleshooting and implementing corrective actions to handle these issues. This also included escalations and communication to external and internal stakeholders within the support process.