stefanie bounds

24 and 7 team rental co-ordinator

About

Rental Co-Ordinator at Aggreko

Country

united kingdom

City

huntington

Industry

telecommunications

Skill

help desk support, cisco technologies, data center, itil, voip, account management, network design, networking, telecommunications, business development, negotiation, engineering, tcp/ip, wireless networking, operations management, new business development, disaster recovery, windows xp, contract negotiation, project planning, technical support, wan, customer engagement, management, strategic communications, call centers, system deployment, voice over ip, group policy

Experience

service co-ordniator

middleton maintenance services

2006-7 - 2007-10 · 1 yr 4 mos

document assistant and office junior

parry bowen

2004-7 - 2006-6 · 2 yrs

welcome centre co ordinator

nextiraone europe

2008-9 - 2010-12 · 2 yrs 4 mos

Supporting the business out of hours with providing support to customers with telecommunication or network issues, replacements and general queries.

1st line support analyst

briggs equipment uk ltd

2007-10 - 2008-9 · 1 yr

Provided 1st Line Support to 1000+ users throughout the UK. Used Prophecy Helpdesk System to manage Incidents, Issues, Change Requests and Major Incidents. Escalating calls to 2nd and 3rd Line Support. I Supported MS Windows XP on IBM/HP laptops/desktops using MS Office 2003, MS Outlook 2003 and MS Internet Explorer 6/7. Remote Control of laptops/desktops using DameWare, Deployment of software using AD Group Policy, Creating new AD accounts and setting up permissions to Shared Folders, Migrating laptops/desktops (IBM/HP) to new Briggs Standard XP Image. User data migration, Setting up VoIP phones on Mitel 3300