Stefan Wittchen
Flagship Store Manager @ BALENCIAGA
Germany
Munich
Luxury Goods & Jewelry
Customer Engagement , Team Building Moderation, Künstliche Intelligenz (KI), Kundenloyalitätsmanagement (CLM), Kennzahlen, Kundenzufriedenheit, Customer Engagement, Customer-Relationship-Management (CRM), Mitarbeitereinstellung, Mitarbeiterentwicklung, Finanzanalysen, Kundentreue, Teamführung, Talentmanagement, Team Buildung, Organisationsentwicklung, Organisationsfähigkeiten, Organisatorische Effizienz, Interpersonelle Fähigkeiten, Strategisches Denken
Experience

Head of Retail
Zürich, Schweiz
Responsible for leading strategic retail expansion and optimizing global footprint through market analysis, operational excellence, and productivity. Developed and implemented data-driven strategies to streamline processes, boost store performance and unlock growth potential.

Retail Director Europe Outlets & Central Europe
Paris, Île-de-France, Frankreich
Responsible for 16 stores and 11 outlets, 250 employees and 14 direct reports, including an Operations Manager, Retail Coordinator and Outlet Manager. Set and implemented strategic goals and initiatives to align with the company’s mission, values and vision. Review financial statements, sales reports and other performance data to measure productivity and direct actions to increase and achieve results. Provide leadership and talent guidance to support the development of high-performing, motivated and brand-aligned teams across the organization. Created innovative strategies for increasing client loyalty for existing customers, while attracting new clients.

Retail Director Central Europe
München und Umgebung, Deutschland
Oversight of Central Europe including Germany, Austria, Switzerland, Netherlands. Responsible for 12 retail stores and 3 outlets, 100 employees and 12 direct reports, including an Operations Manager.
Stefan Wittchen's Contact Information
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