Stas Pakhomov

Senior Support Manager @ Mytona

About

Dedicated Support Manager with 5 years of experience, delivering exceptional customer service. Skilled in optimizing support processes, resolving complex issues, and driving client satisfaction. Passionate about fostering a collaborative team environment while leveraging data-driven insights to improve operational efficiency. Proven track record in implementing training programs, and enhancing support workflows to align with business goals.

Country

Serbia

City

Belgrade

Industry

Information Technology & Services

Skill

Team Management, Cross-functional Team Leadership, Customer Support, Support Services, Support Services Management, Business English, Client Issue Resolution, Technical Support, Data Analysis, Analytical Skills, Problem Solving, Support Management, English as a Second Language (ESL), Translation, Teaching English as a Foreign Language, Japanese Translation

Experience

Senior Support Manager

Mytona

2023-8 - Present · 3 yrs 2 mos

Belgrade, Serbia

Regularly conducted detailed data analysis by querying internal databases, enabling proactive identification and resolution of recurring player issues. Developed and implemented enhanced internal communication protocols, effectively collaborating with QA, Monetization, Development, and Art departments. Led quarterly performance reviews and structured feedback sessions, contributing to ongoing professional growth and higher team productivity.

Support Manager

Mytona

2020-2 - 2023-8 · 3 yrs 7 mos

Yakutsk, Sakha, Russia

Organized daily distribution and monitoring of support tasks, ensuring timely and high-quality ticket resolutions. Created and continuously updated extensive user guides, manuals, and knowledge bases, significantly improving resource availability for both users and support team members. Successfully mentored and trained new team members across multiple mentorship periods (2020, 2021, 2024), strengthening overall team competence and effectiveness. Regularly communicated emerging issues and coordinated closely with internal teams for rapid testing, validation, and deployment of fixes.