Stanley Su

Lead a cross-functional team to build and drive the usage of application recovery controller which helps customers’ applications be more resilient to failures in AWS regions or availability zones. Drive the AWS-wide initiative to improve all AWS public facing services’ availability and reliability. Lead executive meetings with the strategic AWS customers to influence their long-term strategy to adopt cloud computing.

Set up the vision of Zoom contact center which is a cloud based multi-channel customer engagement platform and led a team of product managers, engineers, machine learning scientist and designers to build it from scratch and successfully onboarded the key targeted customers. Initiated and owned the Zoom IQ which helps sales experts provide better sales experience and improve deal closing rate.

Define and develop a private version of one of the fastest growing AWS SaaS product Amazon Connect. Own pricing and GTM plan for it. Design and build a new streaming data platform to empower end to end analysis.

Product lead working with software development engineers, applied scientists, UX researchers/designers, data scientists and technical program managers to build both back end systems and front end user facing tools to solve over $1B business problems. Seller facing tools (Jun 2019 - Mar 2020) - Set up vision, build and implement road map of seller facing tools to help sellers understand their business performance, provide dynamic actionable recommendation, and enable automatic actions. Marketplace Web Service API (Jun 2019 - Mar 2020) - Own the optimization of MWS API for seller tools to improve developers' experience and integration efficiency. ASIN attributes system (Jul 2017 - Oct 2019) - Led a team to build new ASIN attributes system which is now recognized as the authoritative source of ASIN attributes across Amazon to support tens of billion dollars Amazon fees calculation and billions of fulfillment decisions across inbound, storage and outbound. Fee Integrity Risk Management System (Sep 2016 - Mar 2019) - Led a team to build an end to end risk management system to automatically detect and prevent errors in fees system from source data to accounting report which improves fee defect rate by 90%.

Data analysis and product lead working with software engineers, finance and accounting partners and legal partners to build risk detection systems and launch selling on Amazon policies to prevent seller abuse.

Created and automated rational metrics deck reporting the business performance and provided meaningful insights to leadership team. Built models to track performance of existing risk management models and policies and owned the road map to optimize them.

As an MBA project, worked as a consultant for Costco to build business proposal for salvage market which improved Costco to recover value from customer returned products.

As an MBA project, worked as a consultant to provide marketing proposal to improve brand reputation.

GMAT 730, Specialized in Finance and Business Analysis