Stacy Warren

• Develop and successfully execute sales & marketing strategies for PCG’s largest and most complex region consisting of $300M in WP. Promote a sales culture and winning spirit that rallies the team to consistently exceed sales targets. • Expertly manage and maintain relationships with PCG’s largest and most sophisticated brokers including negotiation of annual supplemental compensation plans. • Recruited by Global Head of Property to lead a senior leadership team from multiple countries to develop and execute a strategy for multi-national expansion and evaluation of PCG global footprint. • Appointed by PCG President to lead cross functional teams to establish national best practices for sales training, budgeting, communications, rate revisions & KPI’s. • Developed and implemented a career progression path for the entire PCG sales organization.

•Accountable for development of operational infrastructure and enterprise wide performance outcomes in quality, expense reduction, service, growth and profitability for sales and operations. Promote a culture highly focused on accountability for delivering superior customer experience and consultation to both agents and policyholder; accomplished 30% reduction in headcount by implementing technology and process improvements to maximize organizational effectiveness. •Responsible for sales distribution, channel strategy and business development operations. Direct and oversee marketing functions to identify and develop new customers, channels for products and services. Research and develop strategies and plans to identify growth opportunities within existing business segments. Expanded distribution network by 13% and realigned to support new target market strategy.

•Responsible for development and successful execution of fully integrated sales strategy for a highly complex matrix operation consisting of more than $1.1B in WP, 40 profit centers and 3 regional offices. •Accountable for sales organization, process and infrastructure including the implementation of a performance based system of accountability, technology implementation (CRM) and management through objectives. Utilize qualitative and quantitative analysis to ensure competitive, technological and financial factors to effectively exploit market opportunities.

•Responsible for $32M Operations budget, $15M capital budget, 7 Directors, 400 Operations employees, including 3 call centers, underwriting, imaging, self service technology and print and mail services supporting more than 26,000 independent sales agents and 1M policyholders. •Transformed every aspect of customer service experience by re-engineering processes across functional and departmental disciplines to promote world class service experience. Implemented Voice of Customer (VOC) to collect and measure customer feedback regarding service experience, used this information to continuously monitor quality and identify new opportunities. Fostered a culture of service excellence and consistently produced VOC results exceeding averages of JD Powers certified contact centers. •Reduced operational costs per policy in force by 24% in 2007 and an additional 20% in 2008 by executing numerous complex projects and process re-engineering initiatives such as eRater 2.5implementation (web based endorsement system), eOutput for customers via the web, print and postage initiatives, extensive training for national call routing implementation and optimization of self service tools. •Implemented workforce management technology resulting in a 38% improvement to service levels, 50% reduction in average speed of answer and 59% improvement in forecast variance. •Optimized agency self service technology and web view of policy information to improve ease of use and reduce expenses through customer self service adoption. Reduced contact center billing call volume by more than 10% and achieved significant annualized expense savings; increased self service endorsement transactions to more than 80% of total volume through implementation of new agency endorsement system. Architected all self service technology with focus on future expansion into B2C market segment.

*Director of Marketing and Branding responsible for $15M budget, 100+ geographically dispersed sales representatives across 38 states. Developed, implemented and managed division branding, advertising, strategies including print publications and website supporting 50k users. *Zonal Leader for southeast sales & marketing team consisting of 20 outside sales representatives, 2 regional managers, outbound call center, $325M in WP and +5,000 independent agents.