Stacy Jones, MBA, LSSBB

• Lead day-to-day front-end clinic operations, ensuring efficient patient flow, scheduling accuracy, and overall service quality • Coach and support staff in real time, addressing performance gaps and reinforcing workflow standards • Partner with leadership to resolve escalated patient, provider, and operational issues • Improve intake accuracy and encounter completeness to support downstream billing and revenue capture • Support operational decision-making by monitoring scheduling utilization, volume trends, and front-end performance indicators • Serve as a key liaison between frontline staff and leadership to align daily operations with broader clinic performance goals • Identify workflow inefficiencies and contribute to process improvement initiatives aligned with Lean principles • Support onboarding and training of new team members to ensure consistency and compliance

• Coordinated patient scheduling, referrals, and lab workflows using Athena EHR, ensuring timely follow-up and continuity of care • Monitored administrative workflows and identified inefficiencies, contributing to process improvements that reduced delays and enhanced patient experience • Facilitated cross-department communication between clinical and administrative teams to maintain operational consistency and documentation accuracy • Provided bilingual Spanish support to improve patient understanding, access to care, and overall engagement • Supported process improvement efforts by applying Lean Six Sigma principles to streamline front-end administrative workflows

• Led team development and delivered structured training programs to improve service consistency, technical performance, and client experience • Managed scheduling and service delivery for a high-volume client base, maintaining strong satisfaction and retention outcomes • Mentored and coached team members, strengthening performance, confidence, and operational readiness • Supported daily operations by balancing client flow, time management, and service efficiency in a fast-paced environment • Applied advanced communication and service recovery techniques to resolve client concerns and maintain trust

• Oversaw medical supply chain operations and inventory management supporting 200+ personnel, ensuring consistent clinical readiness • Coordinated logistics for clinical operations, maintaining timely availability of equipment and supplies across departments • Supervised and trained team members on compliance standards, inventory control, and operational procedures • Supported clinical workflows by assisting with patient intake, chairside support, and documentation as needed • Maintained accountability for supply availability, contributing to uninterrupted patient care and operational efficiency

• Supported daily operations of a high-volume dental clinic serving 100+ patients weekly, ensuring efficient patient intake, scheduling, and clinical flow • Delivered chairside assistance across routine and emergency procedures, supporting multiple dental providers in a fast-paced environment • Maintained accurate and compliant medical records, ensuring adherence to clinical and regulatory standards • Coordinated across administrative and clinical functions to improve workflow efficiency and reduce patient wait times • Contributed to a safe, organized, and patient-centered care environment under high-demand conditions