stacy fletcher

managed care coordinator

About

20 years experience in the healthcare field working in various job capacities with the willingness to change careers for the right company. ►Highly motivated to create new processes and execute plans to improve workflow using Lean methodologies * Look at new ways to create a better work environment ►Listen intently and communicate effectively * Approachable to the general public, staff and management ►Results driven with attention to detail while meeting deadlines * Complete tasks in a timely fashion and eliminate room for error ►Attentiveness with an altruistic mind set * Humanistic approach ►Eagerness to learn * Willingness to start projects, learn new computer applications and improve outcomes My combined strengths have been the key to my success and makes me a great candidate for any employment opportunity in a leadership role. I can be reached at vgndaise@yahoo.com.

Country

united states

City

lake oswego

Industry

hospital & health care

Skill

healthcare, epic systems, managed care, hipaa, pediatrics, adolescents, microsoft office, project management, project coordination, long term customer relationships, customer service, medical records, employee training, troubleshooting, team leadership, outlook express, health insurance, provider relations, purchase orders, multi line phone, organizational effectiveness, multi tasking, invoice verification, appointment scheduling, communication skills, process improvement, hospitals

Experience

purchaser - medical and dental products

ohsu | oregon health & science university

2000-6 - 2005-8 · 5 yrs 3 mos

* Provided sales and service to at least 2,000 students, staff and general public. * ♦ Responsible for purchasing and pricing of dental supplies and soft goods within a $1,000,000 fiscal budget, inventory management and ordered specialty products as needed. * ♦ Shipping/Receiving of all products and performed annual cycle counts * ♦ Tracked open orders and outstanding invoices and processed equipment for repair * ♦ Maintained A/P documents in MS Word and Excel to cross reference pricing/payment in Oracle 11i * ♦ Managed daily cash and Visa reconciliation * ♦ Provided technical information regarding merchandise, services and procedures to students, staff and customers * ♦ Organized product to streamline the search process which decreased customer wait times by a substantial amount * ♦ Open communication with vendors to ensure availability of desired product and timely delivery of products

managed care coordinator

ohsu | oregon health & science university

2007-8 - Present · 19 yrs 2 mos

* Prior to my current position, I worked in the Pediatric Surgical Department, LLC performing similar duties. * ♦ Solely manage day to day front office operations for the clinic * ♦ Maintain a stellar reputation for quality and efficiency in customer satisfaction through effective * communication and problem resolution * ♦ Process referrals, obtain authorizations to ensure payment from various major insurance companies and OHP Medicaid, perform billing follow up, high volume scheduling of patient appointments and maintain provider templates in Epic * ♦ Developed process improvements through streamlining clinic workflow which has increased * patient appointments by 150% over the last 5 years and shortened wait times from 6 months to 6-8 weeks * ♦ Perform project management and clinic front end training * ♦ Assist in annually updating the clinic training packet for incoming Residents/Fellows * ♦ Maintain HIPPA and hospital compliance through continued education and participation * ♦ Utilize Lean practices and 5S to create efficiency