stacie gregory

Set up, modified and implemented sales planners within deadlines as required. Monitored and maintained inventory levels on ends and sales planners, adjusting when required. Monitored sales and payroll, attendance and business needs during Leader on Duty shifts. Opened and closed the store as required, supporting and managing all areas of the store as required. Mentored, coached and trained team members on proper setting of sales planners and planograms, and various other tasks throughtout the store. Demonstrated daily, superior guest service with each and every guest. Mentored incoming GSTL and provided continued support for the Guest Experience team as requires. Supported Starbucks - hot or cold bar when required. Completed store inventory, with lowest shortage in the district. Assisted with leading the team in a successful truck unload process and sales floor replenishment. Achieved over 91 % Guest Satisfaction Survey, only store in the district to hit over 90%. Identified as a training store for Canadian and US team leaders. Recognized as a green safety store.

Promoted to Senior Team Leader with key holder responsibilities. Active member of the Occupation Health and Safety Committee. Completed Target Food Safety Certification 2014. Completed Standard First Aid with CPR and defibulator training 2014. Job shadowed ETL on LOD daily routines and completed required training. Lead store visits with DTL, Steritec auditors and other visitors as required. Opened and closed the store, monitored attendance, business performance, sales and payroll as required. Managed guest complaints, escalations and loss prevention. Lead and mentored team members daily on various tasks, specifically cash training, Redcard promotion and Guest Service. Maintained Guest survey results for the Guest services desk consistently at 100% for 10 months. Participated in cross training for various workcenters, including Starbucks Barista, hardlines and flow.

Lead a team of 25 or more seasonal and non seasonal cashiers, guest service attendants and brand attendants. Mentored and coached team members on cash office procedures, guest service and Redcard promotion and various policies and procedures as part of daily routines. Monitored non retail supplies for maintaining the store, ordering inventory as required. Completed cash office procedures and cash duties when required. Assisted with 3 successful job fairs and team member onboarding. Lead team members during Planorama - setting up the store. Completed front end setup and cash office preparation for opening. Presented various modules to team members during their training to enhance their knowledge on company policies and procedures. Created a rapport with each and every team member to build a solid, productive team while creating a friendly and fun work environment.

Customer Service Representative at the Customer Service Center. Responsible for billing inquries and adjustments to personal accounts. Leasing transponders and educating customers on benefits. Collecting payments, cash desk rotation and supporting the call center when needed. Finished Top 3 as World Class Call as certified by SQM.

* Contracted to organize several events for a Board Of Directors and the City. * Community Prosperity Forum 2007 * Environment Week with special guest David Suziki * Closing ceremonies for the City Of Corner Brook's 50th Anniversary celebration Organized all aspects of the events including logistics, volunteers, marketing material.