Stacey Lilly

Responsible for maintaining company’s physical assets, while adhering to budget constraints. Accountable for assessing and making recommendations to maximize rent table and manage staff of 30 people comprised of office and maintenance staff.  Delivered efficient and professional management to a portfolio of 1588 suites, maintaining a low vacancy rate of buildings while managing the budget and ensuring buildings met high level of cleanliness and good repair.  Managed annual operating and capital budget of over $5M while delivering a high level of resident satisfaction through positive interactions, satisfaction surveys and tenant events.  Implemented tenant events such as summer barbeques and collecting letters to Santa from children, creating a sense of community and increasing tenant engagement.  Decreased total outstanding AR by 8% by creating and implementing detailed procedures in AR collection such as daily calls, creating letters for each day of the collection procedure and implementing legal proceedings.  Increased employee engagement from 60% to 88% which played an integral role in making AON Hewitt’s Canada’s 50 Best Employers for 2014, 2015 and 2016.  Successfully rebranded, repositioned and drastically decreased vacancy of new acquisition property.

Successfully administered multiple sites, including tenant relations, communication, office administration and organization. • Implemented more streamlined procedures for rental applications and lease creations that saved time for front line staff.  Initialized procedures for storm preparation and created documents that outlined preventative measures to minimize damages through tenant communication and staff procedures, including inspection of pumps and windows, phone numbers in case of emergency and tenant education.  Provided new staff with orientation and training, enhancing the success of on-boarding and ensuring a smooth transition into the workplace

Leased all available and future available suites without rental loss. Customer service representative for current residents to maintain tenant retention and completion of rental applications. • Maintained occupancy rate of 98% through demonstrating excellent skills in tenant relations, communication, sales, administration and organization. • Delivered superior customer service to current residents, ensuring retention and reducing amount of turnover. • Completed efficient suite inspections upon move in and move out, closely following maintenance requests and guaranteeing high tenant satisfaction