Stacey Collins

*Lead of facilities management team and workplace experience across 5 sites *Contractor managment *project management of new build projects and property acquisition *maintenance and safety *workplace experience *business support management *Events and customer experience

Job Responsibilities: Meeting management Facilities - health and safety audits, contractor audits, site inductions and contractor management Managing office mail box Catering & hospitality -event organisation

Role is in the healthcare sector of Axa ppp who have recently acquired Simply Health, my team and I look after brokers and customers and administrate individual and corporate policies. Key Responsibilities: - Deal with policy amendments and renewals and cancellations -Build relationships with brokers and customers and take ownership of their individual cases and needs - I am involved in other teams within the business that plan events for our colleagues - I take ownership of my own personal development and progression -I Work as part of a team in maintaining team service levels -Supporting the migration of simply health members to axa ppp -Part of a retention piece of work to retain customers during the migration process -Have product knowledge so I can advise members of their cover

Key Responsibilities: - Policy Management - Broker and investment support -Event organisation team -ownership of personal development and progression - maintaining team service levels -Supporting the migration of simply health members to axa ppp -Retention work to retain customers during the migration process - Product knowledge managment so I can advise members of their cover

This role was an experimental role ford set up to have an online customer service and sales team, I would answer customer queries and calls about vehicles for sale online and would take additional photographs and provide virtual tours of the car all for an online sale, I would the organise delivery etc if the car was sold, I also chased prospects for the forecourt sales people and booked appointments. Key Responsibilities: - Sales appointment generation for used and new car sales - Stock lists - Customer email queries - Outbound Prospecting - Reception cover

Key Responsibilities: - Face to face customer service - Servicing bank accounts and cross selling products - Opening new accounts - Selling switch accounts - Recognising sales opportunities and customer needs - Cash handling - Safe checks - Money Counting - Locking branch and security alarms

Key Responsibilities: - New policy quotes and renewals - Breakdown cover sales - Targeted sales goals - Customer retention - Customer queries -Additonal sevice sales -sales managment