Soumitra Sarkar

Global role with responsibilities that include - * Sales Compliance & Market Conduct - framework design, implementation, monitoring and review at Group and individual geographies. * Key Risk identification and Risk indicator (KRI) design and oversight * Digitization & Analytics - use case design, pilot roll outs, scalable deployment * Predictive Risk identification, analysis and reporting * Compliance, Operational, Reputational and Conduct risk landscape including elements of annual and bespoke forward looking reviews * Regulatory compliance initiatives * Governance and Oversight via respective Risk Committees and Governance forums * Compliance control automation & eGRC initiatives in alignment with firm-wide Operational Risk roadmap * Group/ Global remit across 18 geographies/ markets * Compliance Monitoring - Quality assurance & thematic reviews * Compliance incident reviews, deep dives, monitoring and escalations * Review of product and processes against evolving landscape and industry themes including ESG, Climate change, Sustainability, etc. * Data Privacy and Data governance - assessment and assurance framework design and roll-out * ORSA, stress testing and scenario analysis for non financial risk areas

- Nominated towards Guest Auditor Programme (via AIA Group Internal Audit - Group Office) for sales and distribution focused audit in a geographic market. - On-the-job initiative, in addition to role within Group Compliance

- Business Operational Risk, Compliance and Controls Lead for multi-geographic regulatory jurisdictions across Hong Kong & Macau for Institutional Banking Treasury & Trade Solutions business encompassing Cross Border and Domestic Payments & Receivables (Cash Management), Liquidity Management, Digital & Channels and Trade. Matrixed into business's regional (APAC) COO organization. - Responsible for governance, oversight and framework implementation for all aspects of Enterprise, Strategic, Operational, Compliance / Regulatory and Reputational risks, across all front office products, sales and services including conduct, third party, business continuity, crisis management, technology, processing, cyber and information security. Drive GRC/MCA/RCSA execution and quarterly / annual risk assessments in line with global milestones and program delivery cadence across the product, sales and management units within the business.

- Incremental 2nd line ORM oversight of Regional (APAC/EMEA) Sales process compliance and customer conduct risk mitigation programs across 17 markets for both Consumer and Private (Institutional) bank - Led independent 2nd line reviews and validation on first line process improvements and risk identification measures. - Regional governance forum representative and 2nd line challenge constituent on sales practice misconduct identification. - Regional oversight for design, review and challenge of APAC level Key Operational Risk identification, Key risk indicators (and related triggers / limits decisioning), Segment and Geography specific Operational risk identification, oversight and escalation procedures and, Emerging Risk identification across both Consumer and Institutional businesses including Front office, Operations & Technology.

1) Development and implementation of Enterprise, Operational, Compliance, Reputation, Strategic and Resilience Risk framework - policy, procedure, risk appetite, key risk indicators 2) Stress testing, scenario analysis, capital assessment (ICAAPs), Regulatory reporting, Independent Compliance Assessment (ICA) 3) New product reviews including aspects of change management, Cyber risk assessment, Platform and Infrastructure resilience, Conduct and Processing risk considerations, back-to-front process reviews 4) Operational, Resilience and Reputation risk incident reviews - control implementation, peer analysis, external event triggers and lessons learned 5) Regulatory interactions and knowledge of regulations across HK (HKMA, SFC, IA), US and UK; engagement with Internal and External Audit and other Assurance teams 6) Domain expertise - * Culture & Conduct, Sales Practices, Third Party management, AML, Sanctions * Risk mitigation programs - regulatory inventory management, cyber security risk management framework development, Conduct risk implementation, sales practices * Governance Risk & Compliance (GRC) - franchise wide implementation across multiple businesses and functions, independent review, emerging risk identification 7) 2nd line Consumer ORM oversight of key initiatives across the Regional APAC EMEA Consumer business (17 countries). 8) Committee Secretariat for Franchise CEO helmed Risk Management Committee (2018-present) and Business Risk & Control Committee (2018-1Q21). Legal entity Governance oversight on operational risk matters for local entity Board of Directors and Sub-committees of Board. 9) Multiple awards and recognition for streamlining and proactive identification of risk reduction solutions for non financial risk. 10) Responsible for business risk, compliance and controls across all material risk stripes for Treasury and Trade Solutions business spanning Trade, Liquidity & Cash management, payments and receivables; effective Nov21.

* Global role as part of the Global Commercial Banking - Chief Operating Officer (COO) office (within CRAO - Business Risk & Control Management team) * Strategic Operations management and Transformation, including end to end program management across key Global initiatives for 37 commercial banking markets. * Business Risk management - Operational risk, Third party Risk Management, Key risk indicator (KRI) - design & implementation * AML & Sanctions compliance * Network Development - Physical Distribution, Product & Channels strategy * Cost management * Initially hired for Global Physical Network Distribution role in Aug2014, which expanded to broader COO office responsibilities including Risk and Control, as part of CMB COO global organization * Global role as part of the Global Commercial Banking, Head - Global Physical Distribution office * Network Development - physical distribution (branch optimization, network alignment, distribution strategy, footfall and micromarket focus) & transformation (linked to branch transformation (physical to digital banking transition) towards efficiency and profitability.

* As de-facto CoS/COO for Head/ GM Retail Banking responsible for Bank-wide efforts on business planning, productivity, transformation, policy development, risk and compliance oversight, sales support, fee income initiatives for Retail bank spanning 2000 staff across the largest bank in Sultanate of Oman. * Business planning - Annual budgets and business plans * Strategic projects and initiatives - Fee income initiatives, Contact centre performance improvement * Cross sell - Customer segmentation * Driving Digital transformation and Off branch acquisition model - digital channel implementation, off branch mobile sales force roll out, virtual banking, remote RM engagement platforms, straight through processing for core asset products like loans and cards, mobile and internet banking proposition revamp * Business Analytics & CRM (Revolutionized cross sell through CRM implementation) * Change Management initiatives * Marketing campaigns : planning and effectiveness * Regulatory engagement

Responsibilities: * Engagement manager for Financial Services vertical * Undertake consulting assignments for performance improvement across local and international clients * Industry sectors include Banking, Asset Management, Insurance, Non-Banking Financial Companies * Scope of engagements across Market Entry Strategy, Bank Business Transformation, Cost Reduction, Performance Improvement, etc. * Client, Regulatory and Key Industry bodies (associations) interfacing role

Vice President - Business Performance Management (COO), Retail Banking & Wealth Management (MAY12-MAR13) * Part of the Business Performance Management (now COO office) team for Retail Banking & Wealth Management for HSBC, India * P&L Management: Identification of opportunities to increase the sales and profitability across channel, through improved target customer mapping and best-in-class service proposition * Strategic planning : Identify areas of opportunity for improvement in sales / revenue / cost * Drive the delivery of India retail strategy - provide requisite MI and Analytics to support decisioning * Channel sales development: Drive the use of cross border best practices when designing and implementing strategy. * Benchmarking customer & channel profitability * Driving Digital transformation and Off branch acquisition model - off branch mobile sales force roll out, virtual banking, remote staff - customer engagement platforms, straight through processing for core asset products like loans and cards, referral program launch

* Sales strategy development across retail branches in India - encompasses strategy, planning and execution on key metrics and business drivers such as Sales Processes, League Tables, Business MI, Customer Segmentation, Tacticals, Incentives design, Career Progression plans, etc. * Business decisioning on New Branch launches, regulatory approvals, branch relocations, retail network optimization * Development of Sales Enablers with branches and regions to achieve revenue and volume targets for the network across assets, liabilities and wealth products * Planning and execution of Business transformation initiatives * Strategic Cost Management

* As Branch Manager for Andheri (West) – Lokhandwala branch in Mumbai, responsible for achievement of revenue imperatives through growth of wealth management and assets businesses * Twin focus on value enhancement for existing customers, and quality acquisition of new customers for the bank, across the Premier (HNI) and Advance (emerging affluent) segments. * Ensure sound operation controls and internal audit benchmarks * Motivate, drive and lead a dedicated team of 50 relationship managers, acquisition and service staff (including 4 team leaders)

* Centrally drive Pan-India Sales Management for 550 member Branch Service Channel across branches for core Investments, Insurance and Mortgages business and Cross Sell products, towards delivery of consistently high sales and revenue therefrom * As the owner of the Sales Performance metrics for the Branch service and leadership channel, responsible for developing, implementing and seamlessly executing the sales league tables and incentive plans, across the network. * Responsible for the Branch Distribution network for HSBC India – new branches, relocations and refurbishments, space strategy, and retail space management. * Devise and roll out micro-marketing initiatives across regions to drive greater acquisition of customers and generate higher cross-sell from existing customers * Implement roll-out of the internal staff recognition programme for branch network, devised performance league tables * Work on initatives to build sales productivity across branch teams for both liabilities and wealth products.

1) Set-up and implement an external benchmarking mechanism to roll out monthly "competitive intelligence" reports for key products, employee productivity, service behaviour and organization developments across foreign and local competition banks in India 2) Contribute to driving operating efficiencies across branches through implementation of six sigma projects 3) Work on the Branch Banking and Wealth Management annual planning exercise - work on evolving an optimum retail footprint strategy roadmap for the entire PFS business 4) Drive CRMS (our Customer Relationship Management System) usage across branches - enhance its criticality as the prime sales activity management tool across the branch banking network

1) Worked on consulting assignments across a number of local and international clients on projects involving planning, design, execution and operational performance improvement for offshore service providers, IT firms, FMCGs’ and Banks 2) Conducted reviews of risk management frameworks and formation security systems in various software design and application development centers to ensure compliance with regulatory norms and statutes existing at client location (for e.g., USA) 3) Development of Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) for two major outsourced call centers 4) Also worked on assignments dealing with evaluation of appropriate operating model, process migration strategy, benchmarking initiatives and development of Standard Operating Procedures (SOPs) for clients in India, USA and UK 5) On initiation of project, was responsible for data analysis, process evaluation, gap analysis, strategy development and execution, and post- implementation reviews

1) Exposure to a mix of consulting assignments involving market research, target market identification, product life cycle strategy, financial analysis, due diligence, forecasting techniques, pricing, distribution, and customer satisfaction 2) Involved in identifying potential business opportunities in India for companies based in UK and USA spanning several sectors like pharmaceuticals, biotech, healthcare, telecom and InfoTech 3) Performed market entry and feasibility studies on Industrial and Consumer products for prominent Indian clients 4) Other responsibilities included attending briefings and discussions with clients, generation of leads, research data analysis, report generation and documentation, relationship management with key officials in industry 5) Other sectors worked with include FMCG, Banking, Specialty Chemicals, Financial Services, Insurance and Heavy Industries

Ranked 1st in MBA batch of 120 students in MMS - Year 2 Ranked in Top 10 students across the batch in MMS - Year 1

3rd Rank in Electronics in final year B.E. engineering examinations at VESIT