Sruthi Narahari

• 7+ years of IT experience • Wealth of experience in designing and implementing robust IT Service Management solutions. • Key Skills in ServiceNow Development (Incident, Change, CMDB), Service Catalog Design and Implementation, Integration with Third-Party Systems, Workflow Automation, Scripting, Flow Designers, Mapping, Transform maps, ServiceNow Dashboard. • My experience extends to collaborating with cross-functional teams to understand business requirements and translate them into scalable ServiceNow solutions. • Supporting Production Instance includes handling Incident and working on Catalog tasks. • Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. • Customized UI Appearance for Problem and Change Management Application, which is simple, intuitive and easy to use. • Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by javascript. • Data loads using the transform maps and using Import Sets for data loading from external file or database to the Service Now • Worked on Flow designer on inbound Email/incident updates/JIRA integration. • Developing reports required for all Incident, problem, change, knowledge, and asset and configuration management modules in service now • Working knowledge of JavaScript, CSS, and HTML5 for responsive design • Experience in System Development Life Cycle (Analysis, Design, Development, Testing, Deployment and Support) • Familiar with aspects of software applications including Business Requirements, Design Specifications, Design Patterns and Deployment • Working knowledge of JavaScript, CSS, and HTML5 for responsive design • Experience working in Concept Wave/ Ericsson Catalog Manager • Experience in JavaScript libraries such as Sencha 5 ExtJS • Creating ServiceNow reports and dashboards • Knowledge of technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations • Expertise on creation of workflows for Service Catalog items in ServiceNow • Functional Knowledge and implementation experience of ITSM frameworks • Experience in Java(Core, Servlets, JSTL, Spring, Java Beans, JDBC) • Extensive development on Tomcat 5.x, Weblogic 10.3.6 • Experience in Oracle 12c