Sushma Madhav
Technical Recruiter @ Galacticos Network
About
I'm a Master of Commerce (M.Com) graduate with over 6 years of experience working across technical recruitment, HR operations, and business process support. Right now, I’m working as a Technical Recruiter at BestQ Technologies, where I handle everything from sourcing and screening to interview coordination and helping candidates land the right opportunity. I genuinely enjoy connecting with people, understanding their strengths, and matching them with roles where they can grow and succeed. Before this, I worked at Infosys BPM and Cognizant, supporting payment investigations, telecom asset management, and customer service—experiences that shaped my attention to detail and ability to work in fast-paced environments. I’m someone who values clear communication, teamwork, and continuous learning—whether it’s improving how I engage with candidates or staying updated on new tools and trends in HR and recruitment. Looking ahead, I’m excited to keep growing in the tech hiring space, build strong relationships, and be part of teams that value people as much as performance. 🛠️ What I’m Good At: End-to-End Technical Recruitment Talent Sourcing & Screening Interview Scheduling & Follow-up Stakeholder & Client Communication Process Improvement & Coordination Creating a Positive Candidate Experience 📩 Always happy to connect: srmadhav1107@gmail.com |
India
Hyderabad
Information Technology & Services
LinkedIn Recruiter, Technical Recruitment, Talent sourcing and screening, HR Operations, Communication, Process and service delivery, Human Resources (HR), Recruiting, Sourcing, Employer Branding, End to End Recruiting, Screening, Screening Resumes, Meeting Scheduling, Job Postings, Soft Skills, Payments
Experience

Technical Recruiter
• Managed end-to-end recruitment processes, ensuring alignment with client requirements. • Developed and maintained a robust talent pipeline through effective networking and relationship building. • Conducted thorough profile screenings, leading to a 30% increase in candidate placements. • Fostered continuous communication with candidates, enhancing the overall recruitment experience.

Process Specialist
In my role at Infosys BPM, I specialized in payment investigations and telecom management, driving operational excellence. I handled cross-border payment inquiries, ensuring timely transaction recovery while managing telecom contracts and asset inventories. My efforts led to improved service delivery and user satisfaction across the organization.

Senior Process Executive
I successfully navigated the complexities of digital operations, focusing on customer support and social media management. • Moderated social media pages, ensuring compliance and fostering a positive online community. • Utilized the Service Provider Information Tool to verify identities and streamline customer support. • Contributed to a non-voice global support process, improving response times and customer satisfaction.
Sushma Madhav's Contact Information
Phone
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