manish srivastava

* Support on Networking, Windows OS troubleshooting like Windows 98, XP, 2000 and Millennium and process related follow up calls. * Setting up and configuring Users, Groups, Active Directory contents, Implementing Group Policies and permissions etc in Enterprise support. * Transactions audits/feedback sessions to 1st Level Technical Support engineers. * Triage meetings to assist with technical issues. * Customer satisfaction Survey analysis.

* Build first 3 cDOT (Clustered Data OnTap) and created design & Implementation Doc. * Bangalore, Hong Kong & Sydney cDOT was built by me for EMEA & APAC. * Consolidated and Migrated all 7DOT to these Clusters using DTA2800, NDMP, VTW(Volume Transition Wizard) and 7MTT (7Mode Transition Tool). * Created and Implement On-Ramp Training Program for smooth Storage transition. * Transitioned Storage MSP work from TCS to NetApp FTE. * Go-Live on 6th May 2013 with 11 competent storage admins supporting storage operations. * Lead Storage operations efforts to drive SLA with continuous operations maturity. * Responsible for driving IT operations strategy, defining storage standards, maintaining relationships with NetApp product engineering. * Majority of operations works define early adoption of internal products and make NetApp IT one of the best reference customers called Customer One. * Early adoption includes Latest OnTap Upgrades and OffTap upgrades per IMT tool. * Supportability profile fixes being proactive on issues and acknowledge DFM alerts within environment.

* Administered approximate 400+ NetApp Corp It Filers and slowly migrated to cDOT. * San Zoning, FCP & iSCSI Lun Provisioning, * Filers FW & OnTap Upgrades, Decommission and Migration. * NetApp performance tune-up, Health checkup & fix using DFM alerts. * Filer Build, Physical installation, Configuration and Implementing Standards. * Service-Now tool per ITIL process for Ticket Management. * CAB meetings for Changes approval, P1 incident approvals. * On-Call Responsibilities for Tier 4 issues escalated by TCS L3. * TCS provides L1-L3 responsibility on SLA based support. * Reviewing TCS matrix on Resolved, On-Hold or Transfer to Netapp L4 Tickets.

* Symantec Backup Exec (BE) and Backup Exec System Recovery (BESR) are the products for which we do the implementation and testing in their R&D department. * Microsoft Cluster Backup having SQL, Exchange into Single Copy Cluster for High Availability. * Windows Filer backup and Archival options with BE for Windows 7 and 2008 SP2. * Training attended on BESR SME GUI for Bare Metal System Recovery and retargeting to same or other Hardware, Backup Exec Archival Option * Hardware used Dell 2950, 1950, Netapp 3020, Dell Optiplex, SAN shared Storage for Cluster Shared disk. * QA on Backup Exec Archival Options and Enterprise Vault.

* Public Company * 10,001+ employees * WIT * Information Technology and Services industry

* First Level Microsoft Support Engineer – Platform Desktop Support on Windows 98, XP and Me, Networking. Support on Windows 2000 Directory Services. * Hands-on experience on Clarify, Visual KB and Microsoft Extranet Web Portal. * Well versed with Microsoft policies of E-Team, Hot Escalations, Hot Fixes and Customer Central.

* Managing (Storage, Windows, UNIX, etc.) Infrastructure Technology Teams to run NetApp IT Operations. * Cloud Operations with Century Link (CLC), Amazon Web Services (AWS), NetApp Private Storage (NPS) * Ensure smooth operating model within all Infrastructure team and lead with success. * Lead efforts on critical issues towards resolution which involves audits & Proactive maintenance. * Guide Operations analysts to drill down metrics and look for areas of improvement being proactive. * Expert level understanding of Storage, UNIX and Windows technology towers. * Perform Managerial duties with continued 1-on-1 for individual’s development areas & succession plan. * Involve in permanent/contractor hiring/backfills and perform given Supervisory responsibilities. * Service-Now tools for reporting, metrics and continued feedback for smooth IT Operations.

* Managed Unix/Windows (MSP) and Storage under Customer-1 Services. * Achieved consistency with our defined Operating Model, SLA’s, daily Storage processes and activities. * Maintained stability through improvements to Storage components on reoccurring issues via RCA. * Managed and maintained G&O with employee development plan using SMART strategy. * Performed Duty Manager Role under P1 situations to bring all Infrastructure resources on call. * Got involved in Annual Operating Plan to work on budget metrics for fiscal year. * Feedback session with Product team (Customer-0) in form of bugs identified to improve DOT software. * Managed 11 Storage admins, Unix L4, Virtualization Architect and Storage Operations Analyst (SLO). * Operating Model contained in-house Storage and Unix/Windows from MSP (TCS) line up to L4. * Provided regular updates to Stakeholder on Customer-1 success program via FAST IT which is early adoption of DOT release candidates in our Bkup, Dev and Prod environment.

* Oct 2009 – Dec 2010 IBM India Pvt. Ltd. * Netapp NAS Admin – SME (Advisory Technical Services Professional) * Hartford Insurance Group, Inc - Project * Administering 34+ Netapp Filers * Quota, Qtree, Space Management, Snapmirror DR, Data Fabric Manager Update & Management * CIFS shares and NFS Export management, Cluster, Netapp Operations Manager * Netapp performance tune-up, Data Ontap Upgrade, Disk Shelves Firmware upgrade * Using BMC Remedy 4 and 7 for Incident/Change/Problem Management. * Changes issued for Peer Review and CAB approvals for implementation. * Discuss the agenda on Decommission in CAB meetings with LOB’s affected. * DTE/DRE testing as Projects. * In Sync with Project assigned PM’s for implementation of Project related allocation.

* Sr. Software Engineer (Brocade L3) * Client: Brocade Communications Systems, Inc. * Disaster Recovery solutions through VFM and StorageX, FME using Active Directory,NetApp, Celerra, Linux RHEL4, Windows XP /2003 / 2008. * DFS, Active Directory, NetApp Filer, VmWare used with 32 & 64 bit Operating System. * Managing 4 local filers and 10 Remote Filers. * Knowledge of SAN Switches, Zoning, Fabric, Lun creation Mapping, Modular Disk Arrays * Netapp Snapmirror, Snapshot, Qtrees Volumes, Vfilers, Snap Drive etc & EMC Celerra * DR Policies based task Replication & Migration of Data with StorageX, FME & VFM. * DR solutions using NAS devices that include Netapp Data Ontap 6.x & 7.x. * Troubleshooting issues with Vmware, Windows XP/ 2003 and 2008, FCP & iSCSI.