srinivas guptha

associate employee - customer care

About

**Looking for a change** Telecom ~ Vendor management ~ Operations ~ SCM & Material management Professional.

Country

india

City

hyderābād

Industry

telecommunications

Skill

team management, vendor management, telecommunications, business development, crm, mis, customer satisfaction, customer service, leadership, sales, team leadership, stratigic management, providing future needs today, maintaining relationships, call center, broadband, service delivery, operations management, employee engagement, product management, strategy, business strategy, channel partners, business analysis, new business development, competitive analysis, performance management, team building, market research, recruiting, sourcing, training, technical recruiting, networking, consulting, temporary placement, key account management, outsourcing, executive search, executive management, negotiation, analysis, microsoft excel, benefits negotiation, management information systems, customer relationship management

Experience

associate employee - customer care

airtel

2004-3 - 2007-9 · 3 yrs 7 mos

Worked in the environment of Lobby maintenance and customer care (Inbound and Outbound), attending customer quires, resolving or escalating them in specific TAT.

team leader - primary healthcare centers and empanelment of hospitals

rajiv aarogyasri community health insurance scheme

2010-4 - 2012-5 · 2 yrs 2 mos

Making team taking care of Patients, and educating them on the process of Scheme in call Itself, resoluting their complaints within TAT. Handled inbound and outbound as a Direct end and team Maintanance.

associate employee - customer care

bharti airtel services

2004-3 - 2007-9 · 3 yrs 7 mos

Worked in the environment of Lobby maintenance and customer care (Inbound and Outbound), attending customer quires, resolving or escalating them in specific TAT.

financial services consultant - health

icici prudential life insurance company limited

2007-9 - 2010-4 · 2 yrs 8 mos

* As an Associate Health Assurance Manager - Health Process at Branch level from 3 Branches of Vizag. * Developed ICICI brand strategy and statistics systems in the branches of Visakhapatnam. * Generated business with HNI customers from self and compititor Banks. * Achieved Striker of the month award on performing Nodal level Sales in Health service products.

operations management ~ deployment ~ service delivery ~ vendor and material management professional

act fibernet

2011-12 - 2015-4 · 3 yrs 5 mos

vendor relationship manager , vendor management operations department

magna infotech

2015-8 - 2016-6 · 11 mos

Education

a.u.m.s.n.p.g.centre, kkd

commerce

2004-1 - 2006-1 · 2 yrs 1 mo

Post graduation in Commerce M.Com Masters degree in finance & Management MBA Finance. Activities and Societies: ✔ Skit playing competitions. ✔ Photography. ✔ Billiards (Snookers).

aditya degree college, santinagar, kakinada

commerce

2001-1 - 2004-1 · 3 yrs 1 mo

B.Com vocational with Computer education. Activities and Societies: Served as President Adithya Degree Leo Club, Kakinada from 2002 - 2004.

grc modern jr college, ramachandrapuram, eg dist, ap, india

1999-1 - 2001-1 · 2 yrs 1 mo

CEC with Commerce town first. Activities and Societies: Stood Town first in Intermediate.

a.u.m.s.n.p.g.centre, kkd

accounting

2006-1 - 2008-1 · 2 yrs 1 mo

M.Com with Accountancy & MBA with Finance. Activities and Societies: Computers College first with 76%. Active task manager. Challenging competitor Well passioned in any academic activity.