Srimanto Chatterjee PMP®

 Maintain the CEN Network for Kolkata Circle.  Maintaining Network Uptime by ensuring speedy closure of all Fault/Error TT’s.  Preventive and corrective maintenance of all nodes (CEN, SDH, BROADBAND, and VOICE Equipment) connected in  Conduct regular Site Visits and identify Punch Points post PM.  Currently leading Deployment projects  Customer Shifting to CEN or MSAN Devices from EOL SDH Devices.  Responsible to Identifying and Plan for removal of EOL Devices from Network.  Maintain Inventory/Spares management.  Successfully ensured reduction in Opex (route and site maintenance cost).  Coordinate with NOC, OSP O&M Core team and Manage Service Partners (NSN) for resolution in any type of outages.  Coordinate with planning team for Maintaining Aggregation, Metro Core and Access rings.  Understanding the features of Huawei, Alcatel, UT Starcom and other Voice Equipments.

Key Responsibilities: • Handling a Team of 25+ Engineers, 70+ Technicians and 200+ Riggers. • Supervising BTS and MW Installation, Commissioning and AT of Sites • Supervising and Conducting RF Surveys and RFI for proposed sites. • Interacting with clients daily for site details and proving reports on project status. • Project Co-ordination and handling team size of 50-78 employees. • Visiting ongoing sites to maintain Quality of Installation as per Industry Standards. • Maintaining project reports in excel. • Completing Billing activity of the projects and obtaining WCC for the same. Project Experience:  Worked with ZTE BTS 8800  Worked with ZTE BTS 8112

Processes Handled: Dell on Call Lexmark Printers (Worked as Apprentice Coach (Team Lead) in Dell on Call Campaign and has also worked for Lexmark Printer Campaign for Sitel Operating Corporation India Ltd. from November 2005 till 5th Jan 2010.) Key Responsibilities: • Handling a Team of 50 Executives, 2 Sale Specialist, 4 Resolution Experts and 1 SME. • Responsible for planning, motivating, performance measurement, quality initiatives, training and driving sales for the team • Consolidate and report key metrics to management on Daily and weekly basis • Maintain call Quality, Sales Target and manage performance according to specified standards • Floor supervision and agent management. • Manage daily staffing/adherence through BLUE PUMPKIN WFM tool. • Conduct brainstorming sessions on known issues and sharing best practices • Participate in Calibration exercise • Monitor bottom performers on key metrics, understand training needs & work on action plans • Take care of team motivation by running contests and team outings • Conduct 1 – 0 – 1 sessions with the associates weekly / monthly and with the PS • Conduct appraisals of associates for confirmation of services Projects Handled: • Care Bay • Needed to work exclusively with Non-performing Associates and help them in achieving in the required stats and keep them motivated to control attrition. • OCP • OCP (Operations Check Point) The key role was to manage and take care of new recruited agents. These agents are generally assigned to take calls after completion on basic theoretical product training. In this due course of initial call taking they have to achieve the regular floor metrics and graduate to pre-assigned team within 4 weeks.

Supervising and Monitoring: • Supervising 4 installation agencies and 3 repair agencies with 50 technicians in each agency. • Supervising the Installations of FWP, FWT and Public Telephone Booth. • Trouble shooting and maintenance of FWP, FWT, PTB and mobiles. • Installation of Internet and V.O. Data Card. • Trouble shooting and Maintenance of any Internet and Data related Problem. • Dispatching & Closing trouble tickets in CRM by calling customers and confirming about the same of repair agencies. • Segregating and distributing the work orders to the installation agencies on area basis. • Attending customers personally by visiting corporate customers and trouble shooting their technical queries or technical related problems.