Sai Srikanth Chitluri

• Led omni-channel configuration and integration (inbound, outbound, correspondence) using Pega CS framework, improving agent efficiency and customer response time. • Upgraded REST connector authentication from Basic to OAuth 2.0, securing data exchange with external systems and reducing integration failures. • Owned Deployment Manager pipelines (RAPs) for automated releases, reducing deployment failures and release time.

• Led the enhancement of the Schedule Order Service Intent to streamline prescription scheduling and delivery workflows, improving efficiency by 25%. • Upgraded RXP Connect REST rules to OAuth 2.0, enabling secure data exchange and aligning with industry-standard security practices. • Designed and implemented trigger events between CRM, Trend, and RXP systems to enable real-time data sync and better case handling. • Drove Cigna’s FIB (Fully Interchangeable Biosimilar) initiative by enhancing application logic to support affordable prescription alternatives for patients requiring ongoing medication. • Actively participated in Agile ceremonies including sprint planning, demos, and retrospectives; collaborated with cross-functional teams to refine stories and meet sprint goals. • Performed unit testing, defect triage, and production support using Clipboard, Tracer, and Log Analyzer tools.

• Led the development of Buy Now Pay Later (BNPL) workflows for US Bank, allowing customers to split purchases into installment payments. • Enhanced the Fraud and Dispute Service Intents to improve investigation handling across VISA and MasterCard credit/debit products. • Designed and implemented the Merchant Stop Payment feature, enabling customers to block recurring charges for subscriptions or auto-renewals. • Configured BIX rules for data extraction, integrated external services using Connect-REST, and optimized properties for improved performance. • Built and reused composite tabs, enhanced UI screens using Paragraph rules, Flows, When rules, and Sections for a streamlined user experience. • Participated in Agile ceremonies, collaborated with Pega architects in code reviews, and mentored junior team members on platform best practices.

• Took ownership of enhancements to customer service flows within the US Bank call center application built on Pega 8.x. • Worked on data page configurations, Connect-REST integrations, and refined decision rules to support real-time service handling. • Participated in developing case life cycle stages, flow actions, and SLA management for fraud-related service intents. • Contributed to UI development using Sections, When rules, and Validations to ensure business-compliant user experiences. • Actively engaged in sprint ceremonies, collaborated with QA teams during testing cycles, and supported code reviews.

• Joined the US Bank team as an entry-level Pega developer and contributed to initial enhancement work under senior developer guidance. • Supported updates to case types, SLA configurations, and UI improvements using Paragraph rules, Sections, and basic flow logic. • Assisted with test case creation, bug reproduction, and system validation using Tracer and Clipboard tools. • Participated in sprint activities and collaborated with QA to verify fixes in lower environments.

• Designed and developed Pega applications tailored to business requirements, ensuring seamless functionality and user experience. • Built and optimized Data Pages for efficient data retrieval and management, enhancing system performance. • Worked closely with senior developers to configure Pega rules, business processes, and user interfaces, optimizing system performance.

• Worked closely with senior developers to configure basic flows, data transforms, and UI sections, contributing to incremental enhancements across the application. • Performed hands-on unit testing, validated rule behavior, and documented findings to help the team quickly resolve defects. • Assisted in setting up Data Pages and simple data mappings, which helped me build a strong foundation in Pega’s integration and data access patterns. • Actively supported the team during sprint ceremonies, participating in requirement discussions, reviewing rule changes, and helping with deployment readiness tasks.

• completed a structured 9-month academic program on Pega PRPC 7.x, jointly conducted by TalentSprint and Pegasystems, designed to build both theoretical understanding and hands-on proficiency in Pega application development. • Acquired solid grounding in core Pega development concepts, including case life cycle management, process flows, flow actions, UI design, data model creation, and rule reuse strategies. • Developed multiple hands-on mini projects simulating real-world business use cases like leave management systems, service request workflows, and approval chains, applying best practices and guardrails recommended by Pegasystems. • Gained working knowledge in configuring Service Level Agreements (SLAs), implementing decision logic through Decision tables and When rules, and designing intent-driven User Interfaces using harnesses and dynamic sections. • Explored debugging tools such as Clipboard and Tracer for troubleshooting rule execution and understanding Pega runtime behavior. • Learned basic integration, including using Connect rules and Data Pages to simulate service calls for external data access. • Collaborated with peers on project reviews, walkthroughs, and code-level validations to simulate agile team dynamics. • This training laid the foundation for further certification and professional success as a Pega Developer, contributing to smoother transitions into industry projects.