Srijan Sharma

Lead Change Management and Adoption @ Ontario Health | Santé Ontario

About

I am a clinically trained healthcare project professional, PMP®-certified working within the Ontario government, delivering initiatives in highly regulated, complex public-sector environments. My work involves managing projects that span multiple ministry partners, agencies, and stakeholders, requiring careful coordination, governance alignment, and clear communication across clinical, operational, policy, and executive teams. I specialize in navigating complexity—balancing timelines, risk, compliance, and stakeholder expectations—while ensuring projects remain practical, achievable, and aligned with broader system goals. With a medical background and strong communication skills, I act as a bridge between technical, clinical, and non-technical stakeholders, translating strategy into actionable delivery. I’m always open to connecting with professionals and organizations interested in healthcare delivery, project management, and operational improvement in complex environments.

Country

City

Canada

Industry

Hospital & Health Care

Skill

Executive & Stakeholder Communication, Cross-Ministry Collaboration, Healthcare Systems, Governance, Risk Management, and Compliance (GRC), Multi-Stakeholder Coordination, Public sector project management, Learning Management Systems, Sensitivity, Indigenous Education, Indigenous Culture, Traditional Knowledge, Partnerships, Cultural Competency, Competency Management, Leadership, Trust Building, Waterfall Project Management, Project Planning, Project Implementation, Project Teams

Experience

Lead Change Management and Adoption

Ontario Health | Santé Ontario

2022-9 - Present · 4 yrs 1 mo

Toronto, Ontario, Canada

-Lead optimization of end-to-end onboarding and operational workflows for EMR and other provincial digital solutions enabling provincial scalability and improved provider experience. -Designed standardized onboarding operating models adopted across 200+ healthcare organizations, reducing variability and improving cycle times. -Recommended and supported drafts of KPI frameworks and automated dashboards (Excel, Power BI) tracking onboarding volume, completion rates, cycle time, and resource demand to support executive decision-making. -Manage multiple concurrent initiatives using PMP-aligned delivery practices, ensuring governance compliance, risk mitigation, and stakeholder alignment. -Lead queue optimization and aged-ticket remediation initiatives, closing 7,,000+ tickets and implementing preventive controls to reduce future backlog. -Supports governance and gating reviews of various digital initiatives ensuring implementation readiness and adoption success. -Onboarded 275+ EMR and 60+ digital health partners, achieving strong partner satisfaction scores.

Implementation and Optimization Consultant

BoomerangFX

2022-4 - 2022-9 · 6 mos

Mississauga, Ontario, Canada

Formulate tailored project plans aligned with stakeholder requirements, ensuring timely execution Effectuate transparent communication between cross-functional teams and escalate issues to senior leadership Simultaneously manage 15-20 projects from contract signing through to EMR system implementation Articulate comprehensive findings and offer pragmatic recommendations for practice assessment projects via detailed reports

Client Services Manager

Bayshore HealthCare

2021-4 - 2022-4 · 1 yr 1 mo

Kitchener, Ontario, Canada

Manage day-to-day operations, supervising direct and indirect reports in areas including budgeting, contracting, resource management, service delivery and compliance

Customer Service Team Lead

Bayshore HealthCare

2020-9 - 2021-4 · 8 mos

Oversaw and managed a team of 7 service coordinators to provide impeccable service while ensuring adherence to PHIPA

Client Services Coordinator

Bayshore HealthCare

2018-5 - 2020-9 · 2 yrs 5 mos

Execute operational requirements by proficiently scheduling employees and diligently following up on work outcomes. Efficiently coordinate and plan clinical services such as accommodation, relocations, and the provisioning of essential equipment and supplies. Prepare impactful presentations and in-depth reports, manage conference calls, and handle billing and invoicing activities.