sriharsha nori

* Worked on Product Studio tool for Microsoft and handled the work in Incident Management. * Handled Critical and High priority incidents along with Microsoft Engineers to ensure continuous operations. * Maintained & resolved critical and high priority incidents in the Microsoft server environment which contains a pool of over 8000 servers. * Succeeded in meeting the client expectations consistently & maintained SLA's with 100% compliance. * Created and uploaded process related documents in SharePoint to ensure data storage and retrieval. * Gave knowledge transitions when required in the project for the operations to function effectively. * Led team meetings and client meetings to ensure that new updates and process improvements up to date. * Mentored fresh graduates and helped Junior Engineers in the team when required in the project.

* Handled Critical and High priority incidents along with Microsoft Engineers to ensure continuous operation. * Performed deployment and patching of Microsoft servers as per the scheduled timelines. * Interacted with Data Center Operations team for unexpected network failures to make sure the server health status is normal. * Prepared shift Hand-off reports daily to make sure that the smooth Hand-offs was given on time. * Interacted with the external client to make sure that the SLA’s are met as per the client requirement. * Analyzed SQL job failures in SQL Server Management Studio to make sure scheduled jobs are up and running. * Checked availability of Microsoft web links through Keynote and analyzed the same using scatter plot graphs.