Sri Keerthan G

*Providing L3 support for devices related issues *Installing and configuring operating systems and applications for windows and Linux OSs *Resolving client issues via remote support *Resolving tickets successfully under TAT/ETR *Remote-access setup for end users *Analyze logs from Firewall and other Network Devices *Conduct Network Monitoring Using Zabbix, Nagios and Dynatrace monitoring tools *Creating SOP documentation with step-by-step instructions on problem resolving techniques *Communicate with vendors for P2P and Lease Line issues *Installed, configured and supported for Trend micro AV console for END-Point security with DLP *Installed, configured and supported for Trend micro AV console For Server Security

*Providing L3 support for devices related issues *Installing and configuring operating systems and applications for windows and Linux OSs *Resolving client issues via remote support *Resolving tickets successfully under TAT/ETR *Remote-access setup for end users *Maintaing the POPs and SPOPS of the organization when ever there are any System related or Network issues.

Providing L1 support for system related issues. Establish and /or maintain the Configuration Management Program and will provide support for Domain Name, E-mail, file, print and other servers Create and updated documentation of procedures used to successfully setup and connect hardware to the LAN Prepares documentation of existing network systems and diagnosis.

*ITCC is the SPOC for all the Infra and Application related issues for the banking teams operating 24/7.Experience in providing remote support to resolve system related issues. *As a Application and Incident Manager, we are responsible for managing the complete infrastructure and escalations of all IT-related critical issues within the ICICI Bank network. *As part of performance monitoring having experience on both Client and Server side metrics using App Dynamics,Appnomics and Dynatrace tools. *Maintaining incident logs and processing incident reports for review with upper management. *Ability to handle and perform in stressful situations. *Having experience in monitoring multiple applications and co-ordination with Application owners, Development, DBA and Business Development teams.

Providing L1 support for system related issues. Establish and /or maintain the Configuration Management Program and will provide support for Domain Name, E-mail, file, print and other servers Create and updated documentation of procedures used to successfully setup and connect hardware to the LAN Prepares documentation of existing network systems and diagnosis.