Sreedhar Suragouni

As the Group COTO of UAE’s largest composite insurer, Sukoon Insurance, spearheaded the IT, operational efficiency and digitalisation strategy, launching a suite of first-in-the-region, award-winning digital, AI and growth products that transformed the business landscape! Key Results - Aug 2018 to till date - Modernised IT estate to a cloud-first, resilient and AI powered boosting IT service availability from <85% (2018) to 99.99% consistently over 79+ months - Transformed contact centre from legacy to GenAI-powered Genesys Contact Centre solution hosted on AWS cloud, to enhance hassle free communication - Collaborating with TDRA (Telecom Digital Regulatory Authority in UAE), implemented first-in-the-region motor sales leveraging UAE Pass with zero data entry - Elevated team performance through upskilling, mentoring, and success events, raising Gallup score from 3.03 to 4.03 - Tripled STP from 25% to 75%, while transactions grew 4x (4M+ to 16M+), supporting a 2x rise in GWP from AED 3B+ to AED 7B+ ⁃ Led digitalisation of multiple customer journeys resulting in 30+% opex savings and beating industry benchmark TAT’s ⁃ Doubled digital adoption in Quote-to-Claim from 40% to 80% - Quadrupled Digital policy ratio from 15% to 60% by launching award-winning digital solutions - 40x net profit increase, surging from AED 9.5M to AED 420+M Future Focus: Leveraging GenAI to hyper-personalise the Quote-to-Claim experience, boost operational efficiency by taking STP to 95%, and achieve a 5X increase in direct sales. Awarded - 2025 Gartner Eye on Innovation Award for Insurance for EMEA, Insurtech personality leader of the year 2025 - Finnovex awards, IDC - CIO of the Year 2023, CELENT Model Insurer for Digital Transformation for EMEA - 2022, Insuretek - Digital Initiative of the year for 2021, 22, 23, 24 & 25 Middle East Insurance Industry Awards (MIIA) - Digital Transformation of the year for 2020 & 23.

As the Group CIO of UAE’s largest composite insurer, Sukoon Insurance, spearheaded the IT and digitalisation strategy, launching a suite of first-in-the-region, award-winning digital and growth products that transformed the business landscape! Key Achievements: - Built a ‘Winning Team’ and delivered innovative products and digital solutions - Integrated multiple latest technologies such as Digital Experience Platforms (DXP), ZeroCode, Multi-Cloud, Lake House, Robotic Process Automation (RPA), Oracle Cloud Infrastructure (OCI), and negotiated cost-effective deals with global technology providers - Modernised IT estate to a cloud-first, resilient and AI powered boosting IT service availability from <85% (2018) to 99.99% consistently over 79 months - Elevated team performance through upskilling, mentoring, and success events, raising Gallup score from 3.03 to 4.03 - Brand name and Legal name change from Oman Insurance to Sukoon Insurance - delivered seamlessly - Relocated multiple offices with Agile desktop features into new HO with zero disruption to business - Completed new DR data centre build and migrated the assets from old to new - Tripled STP from 25% to 75%, while transactions grew 4x (4M+ to 16M+), supporting a 2x rise in GWP from AED 3B+ to AED 6B+ ⁃ Led digitalisation of Consumer, Commercial, Medical & Life business resulting in 30+% opex savings and beating industry benchmark TAT’s ⁃ Doubled digital adoption in Quote-to-Claim from 40% to 80% by implementing innovative digital and AI products - 30x net profit increase, surging from AED 9.5M to AED 290+M Awarded-IDC’s ‘CIO of the Year 2023 for GCC - winning amongst tough competition of 20 finalists representing global and local businesses across 6 countries of GCC’, CELENT Model Insurer for Digital Transformation for EMEA - 2022, Insuretek - Digital Initiative of the year for 2021, 22, 23 & 24, Middle East Insurance Industry Awards (MIIA) - Digital Transformation of the year for 2020 & 23.

Responsible for building and nurturing long-term relationships with major insurance clients across the UK and Europe. Successfully led one of the TCS’ top 10 global partnerships, managing a $150M+ portfolio with a TCV of $1.5B, and a high-performing team of 2,500+ professionals across India, the UK, and Europe Key achievements: - Doubled the portfolio size in the past three years, with a significant 400% growth in Data and Digital streams. - Transformed change delivery for large global insurer from a traditional 100% waterfall model to an over 90% Distributed Agile approach, managing a change scope of $1 billion and service automation resulting in release-on-the-go from quarterly release. - Delivered best-in-class value to global insurers, by transforming their operations from traditional insurers to digital insurers. - Maintained 100% compliance with Service Level Agreements (SLAs) across Service, Change, Assurance, and Value Addition for 18 consecutive months. This excellence played a pivotal role in securing a major multi-year contract worth $1 billion (Total Contract Value) in a highly competitive global tender, breaking a 14-year incumbency with one of our most strategic and long-term global insurer.

Reporting into CEO, responsible for entire IT operations including Information Security of an FCA regulated wholly owned BPO subsidiary Diligenta of Tata Consultancy Services, with P&L ownership for $50+ M. Significantly contributed in winning, retaining, and executing large-scale, multi-billion-dollar global IT contracts and mergers and acquisitions for TCS and its subsidiary, Diligenta, with full solution and cost ownership for IT scope. Key Achievements: - Transformed IT operations and reduced overall cost by 80% for Diligenta (SLF UK scope) by implementing IT refresh and continuous improvement programmes, with no disruption to services – 2008/11. - Transformed IT operations and reduced overall cost by 40% for Diligenta (for Phoenix scope) by implementing IT refresh - from legacy to n versions, migration of 15+ legacy L&P admin systems like CLOAS/CAPSIL,ALIS into TCS Bancs platform and continuous improvement programmes, with zero disruption to services – 2010/12.

Reporting into CEO, responsible in winning second generation BPO deal and transforming the IT estate resulting in 80% reduction in operation cost - after successfully completing second generation BPO IT transfer from Vertex to Diligenta (Sep 07 to April 08). Role demanded management of end to end IT/Change delivery for Sun Life, UK including building a Data Centre, setting up new contact center, BCP/DR , Service desk and offshore facilities with P&L ownership for $25+ M.

Successfully handled multi-site/multi-technology managed services contract for Pearl account, from May-2002 till August 2007 - key achievements during the period, - Clocked 100% SLA's through out the contract and qualified for service rewards for all quarters. - Effective utilisation of resources, delivery, growth - achieved one of the most profitable account status in TCS for entire contract term. - Managing Seamless Transition of 120+ Applications for 7 Line of Business Systems of PEARL / NPI / LONDON LIFE, from incumbent teams (200+) into TCS, across 4 locations in UK and one in India. - Managing IT Change / Service/ Project delivery as per SLA's through out the contract - which inculded simple, complex, regulatory changes, end of year activities, valuations and adhoc client communication needs due to AMP / HHG / Pearl group management changes. - Proactively managing and supporting Pearl group in achieving their site consolidation from four to one (Cardiff, Bristol, Tunbridge Wells into Peterborough), with zero disruption to services. - Instrumental in converting a $10Mn (2002) account to $ 1Bn (First-Billion-Dollar deal for TCS) full service play service contract with Pearl Group in 2005, leading into setting up of DIligenta (TCS wholly owned subsidiary) in Peterborough.

Responsible for managing offshore deliverables for Pearl IB & OB Line of Business systems maintenance and development support - as part of outsourcing contract. Involved in system study at Cardiff/Peterborough to define the scope/costs for multiple Line of Business maintenance/development support for Pearl Group companies (PEARL, LONDON LIFE & NPI) and winning multi million ($ 10Mn) Application Outsourcing contract contesting with Global IT Vendors.

Responsible for systems analysis for critical AMERICAN EXPRESS SQP projects at Bangalore. Worked as Systems Analyst at Ameritech,Milwaukee - supporting critical enhancments/support for critical telecom billing systems.