Spyros Kalos

Appointed to lead the dual role of heading Huawei’s EV Charging strategy across Southeast Europe and managing the channel network in Greece. This hybrid position combines strategic growth, partner enablement, technical oversight, and market adaptation across two high-impact sectors of the energy transition. Spearheading the expansion of Huawei’s FusionCharge platform in key SEE markets, including Greece, Bulgaria, Romania, Cyprus, Albania, N. Macedonia, Moldova Managing a growing ecosystem of PV & ESS channel partners within Greece, focused on residential and C&I installations. Designing and executing partner enablement programs, including product trainings, co-marketing plans, and onboarding workflows. Collaborating with energy integrators, installers, wholesalers, and EPCs to drive market penetration and brand presence. Participating in public and private tenders, providing technical consultation and bid documentation for complex energy projects. Representing Huawei in conferences and trade fairs, advocating for clean mobility and smart energy technologies. Conducting regular market research and competitor benchmarking to support HQ with strategic decision-making. Acting as the regional liaison between local partners and Huawei’s product, logistics, and engineering teams. Monitoring project delivery pipelines, technical support processes, and after-sales performance metrics.

Assigned to launch Huawei’s EV Charging business in the South Balkans region, with a focus on new market entry and strategic partner development. This role was critical in establishing Huawei’s early presence in e-Mobility infrastructure before transitioning to a regional leadership position. Conducted full market scans and opportunity assessments in countries including Greece, Albania, North Macedonia, and Bulgaria. Identified and approached strategic channel partners, energy integrators, and early adopters. Led the introduction of Huawei’s FusionCharge solutions through presentations, demos, and workshops. Collaborated with internal engineers and HQ teams to tailor offers to local technical and regulatory conditions. Supported early RFPs and tenders, providing documentation, BoMs, and pre-sales assistance. Established initial contact with public sector entities involved in EV infrastructure funding. Reported competitive insights and potential market barriers to product development teams in China and Europe. Laid the groundwork for a regional GTM plan and partner onboarding framework later adopted by the SE Europe team.

Held a leading commercial role in one of the most dynamic Greek companies in e-Mobility, managing large-scale public and private sector clients. Focused on delivering turnkey EV charging solutions and supporting the national transition to sustainable transport infrastructure. Managed strategic key accounts across municipalities, public organizations, and commercial entities. Led end-to-end public tender participation, from opportunity qualification to bid submission and award. Delivered detailed technical proposals in collaboration with in-house engineers and solution architects. Oversaw full project lifecycle: from initial scope and procurement to site installation and handover. Served as the main point of contact for technical clarifications, client workshops, and progress updates. Maintained long-term relationships and identified upsell opportunities post-installation. Collaborated with the operations department to ensure compliance with deadlines and specifications. Represented the company in energy events and supported thought leadership activities in e-Mobility. Worked closely with product suppliers and import partners for equipment availability and certification.

Oversaw operations for a group of retail stores in Northern Greece, ensuring alignment with Lidl’s high-performance retail standards. • Managed daily store performance, team leadership, and sales KPIs. • Supervised recruitment, onboarding, and evaluation of store managers. • Optimized product availability, merchandising, and stock control. • Implemented promotional activities and local adaptation of national campaigns. • Led quarterly store audits, ensuring compliance with operational standards. • Collaborated with regional directors to improve logistics and reduce costs. • Responded to customer service escalations and ensured resolution through staff training. • Delivered reporting on regional business metrics and opportunities.

Supervised a 30-agent team delivering premium support to VIP clients with personalized attention and international service requirements. • Provided coaching, training, and structured feedback to team members. • Acted as escalation contact for critical and sensitive customer cases. • Ensured SLA compliance and high satisfaction in client interactions. • Collaborated with internal teams to implement service process improvements. • Organized workshops and certifications for agents. • Delivered regular updates to product teams based on customer feedback. • Supported strategic decisions with quarterly team performance reviews. • Built loyalty with direct communication to high-profile clients.

Led a team of 20 in one of the company’s most demanding service and sales departments. • Tracked KPIs such as conversion rates, wait times, and resolution speed. • Trained and supported agents during product campaigns and customer negotiations. • Reviewed agent calls and maintained service quality through monitoring. • Provided motivational leadership, contributing to team engagement and growth. • Oversaw new hire training, systems use, and campaign scripting. • Collaborated with senior managers on campaign design and analysis. • Delivered weekly performance reports and identified improvement areas. • Acted as point of escalation and quality guardian within the department.

Handled customer queries and sales tasks within the telecom services division. • Promoted bundled packages, upgrades, and seasonal offers. • Resolved billing issues and provided plan consultations. • Achieved high performance in customer satisfaction surveys. • Entered CRM notes accurately and followed up on unresolved matters. • Participated in campaign launches and training refreshers. • Advised customers on optimal service combinations based on usage. • Contributed to monthly sales targets as top-performing consultant.

Managed B2B sales of sportswear and row materials for shoes across Greece. • Built and maintained wholesale partnerships with corporate clients. • Negotiated contracts and ensured timely product deliveries. • Represented the company in local trade expos and events. • Managed logistics coordination and invoicing processes. • Worked with creative team to offer custom-branded products. • Prepared sales forecasts and tracked inventory levels. • Maintained high client satisfaction through hands-on follow-up.