Spring Zhou

APAC Director, Customer Experience & AI Innovation @ TELUS Digital

About

As the APAC Director of Customer Experience & AI Innovation at TELUS Digital, I lead efforts to design, build, and deliver cutting-edge digital solutions for global brands. With over three years in this role and leveraging expertise in strategic planning, account management, and business intelligence, our team focuses on driving customer experience innovation and leveraging AI to meet the needs of disruptive industries. My professional journey spans leadership roles at multinational corporations such as TELUS, Swiss Post Solutions, Concentrix, IBM, Sun Alliance where I contributed to business development, sales leadership, and global solution management. I am committed to fostering data-driven strategies that fuel growth and enable organizations to thrive in a competitive landscape through effective collaboration and customer-centric approaches.

Country

China

City

Shanghai

Industry

Outsourcing/Offshoring

Skill

Account Management, Strategic Planning, Business Intelligence (BI), Business Development, Business Intelligence, Marketing Management, Project Management, Solution Architecture, Customer Relationship Management (CRM), Market Research, Customer Experience Assessment, Strategy planning, Digital transformation, Account management, Business Process Outsourcing & Optimization

Experience

APAC Director, Customer Experience & AI Innovation

TELUS Digital

2022-10 - Present · 4 yrs

We are a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands.

APAC Leadership | Great China Go-to-Market Leader

SPS

2021-4 - 2022-9 · 1 yr 6 mos

Shanghai, China

SPS is a leading provider of Business Process Outsourcing and Innovative Document Management Services in both the physical and digital worlds.

Associate Director, Global Sales, Solution & Account Management

Concentrix

2014-5 - 2021-4 · 7 yrs

Shanghai, China

In April of 2014, Concentrix Corporation completed IBM BPO's acquisition. IBM Global Process Service business was combined with Concentrix. December 1, 2020 – Concentrix Corporation as a leading global service provider of CX solutions and technology, was listed on the NASDAQ stock market under the ticker symbol "CNXC" as a publicly traded company.

Client Solutions Executive (Band 9)

IBM

2012-5 - 2014-4 · 2 yrs

Shanghai City, China

Sales Solution Leader & Global Certified Implementation Manager

SYKES

2009-2 - 2012-1 · 3 yrs

Shanghai City, China

Sykes Enterprises, Incorporated (NASDAQ: SYKE) is one of the top 5 global leaders in providing outsourced customer contact management solutions in business process outsourcing area.

Account Manager

RSA

2005-6 - 2008-12 · 3 yrs 7 mos

Shanghai City, China

Sun Alliance Insurance (China) Limited is a wholly owned subsidiary of Royal & Sun Alliance UK plc with its China Head Office in Shanghai. RSA is a British non-life insurer among top 10 international non-life insurance groups over the world.

International Banking Business, Economist

Bank of Communications Co., Ltd. London Branch

1993-9 - 2003-8 · 10 yrs

Shanghai City, China

The Chinese first nationwide state-owned joint stock commercial bank, H.O. is located in Shanghai. In 2004, it succeeds introduces HSBC to take the strategic investor. In June of 2005, it succeeds be listed in Hong Kong, and becomes the first domestic commercial bank be listed beyond the border.