Spencer M.

Computer Hardware Specialist @ WorkForce Software, an ADP company

About

With over two years of experience as a Computer Hardware Specialist at WorkForce Software, I specialize in diagnosing and repairing hardware issues, managing customer support inquiries through Salesforce, and validating badge functionality to ensure seamless access control. My role also includes leading customer calls to investigate issues, optimizing workflows with automation tools like AppBlaster, and maintaining accurate inventory using Oracle NetSuite and Microsoft Office. My career is rooted in a commitment to delivering effective technical solutions and exceptional customer support. I am CompTIA A+, Network+, Security+, CCNA, and Microsoft 365 Certified (Endpoint Administrator Associate) and am driven to enhance processes through strong troubleshooting and collaboration. I aim to continue contributing to innovative approaches that improve system reliability and user satisfaction across the IT industry. After graduating with a 3.97 GPA from Wayne State University, I'm deeply invested in my technical career and have since utilized my skillset in my roles. From my technical knowledge to clear communication skills, I'm confident in my ability to approach problems and achieve outstanding results. I'm excited to continue building my technical foundation through my work experience and education.

Country

City

United States

Industry

Computer Software

Skill

Experience

Computer Hardware Specialist

WorkForce Software, an ADP company

2024-4 - Present · 2 yrs 6 mos

• Diagnosed and repaired hardware issues including display replacements, network connectivity faults, and internal component failures. • Managed customer inquiries and support requests via Salesforce, ensuring timely and professional responses. • Led customer support calls via Microsoft Teams to diagnose technical issues and determine root cause. • Utilized Microsoft Office and NetSuite to maintain inventory stock and accurately report adjustments. • Developed an internal automation workflow using AppBlaster to support badge-testing operations and reduce manual effort. • Validated badge functionality to ensure reliable access control and system compatibility for customers.

Transport Dispatcher/Patient Aide (Contingent)

Corewell Health

2020-9 - Present · 6 yrs 1 mo

• Employed critical thinking and problem-solving skills to efficiently coordinate transportation schedules. • Trained new employees in transportation procedures and company policies. • Developed strong interpersonal skills through patient and physician interactions. • Collaborated closely with medical professionals to ensure seamless patient transfers. • Cross-trained patient aide/sitter and front desk attendant, providing technical assistance as requested.

Crew Member

McDonald's

2016-12 - 2020-9 · 3 yrs 10 mos

• Effectively handled customer inquiries and concerns in addition to ensuring positive interactions. • Demonstrated versatility by transitioning to various roles including cashier, drive-thru, and more. • Incorporated efficient time management skills by prioritizing tasks and responsibilities in a fast-paced environment.

Tech Support Intern

Oakland Schools

2019-3 - 2019-5 · 3 mos

Commerce Township, Michigan, United States

This internship gave me an opportunity to collaborate with staff and students to troubleshoot computer systems, communicate effectively and efficiently with end-users to provide the appropriate solution, and gain hands-on experience to support mobile devices. These solutions serve as valuable reference material for future troubleshooting scenarios.