Sparsh Gupta

To create the industry’s most scalable service delivery model that is unmatched, powered by strong processes and quality fundamentals, and complemented by a disciplined focus on exceeding every performance goal for every client. To do this in a way that builds trust and places relationships at the center of the business ecosystem, so that we not only aim high, but also reach for the best within. That is the Mindlance way. Founded in 1999, Mindlance is a certified diversity business (MBE) and has been ranked one of the fastest growing U.S staffing firms by SIA for ten years. Mindlance has been recognized as one of the consistently best performing partners to industry-leading MSP programs including Kelly, TAPFIN, Allegis, Magnit, Pontoon, Monument, Guidant and Agile-1. As a recruitment-centric talent acquisition company, Mindlance provides Technology, Engineering, Scientific, Clinical Research, Digital, Creative, Marketing, Professional & Call-center staffing as well as Direct Sourcing, RPO, Global Payroll & IC management workforce solutions to enterprise clients. With an annual revenue of over $400 million and growing, the Mindlance story is one of calculable achievement, made meaningful by the commitment to keep getting better in a way that is mindful and creates a balance that works for everyone. Mindfulness and balance. The Mindlance way. Visit www.mindlance.com to learn more about us and our latest job openings. STAFFING INDUSTRY ANALYSTS (SIA) RECOGNITIONS: Fastest Growing U.S. Staffing Firms (2022, 2021, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011) Largest U.S. Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015) Largest Diversity-Owned U.S. Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015) Largest IT Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017) Largest Clinical & Scientific Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017)

• Lead comprehensive recruitment campaigns, managing full-cycle hiring processes from sourcing to onboarding for clients spanning various industries in the USA and Canada. • Develop and implement targeted recruitment strategies, leveraging advanced sourcing techniques such as Boolean searches, LinkedIn Recruiter, and industry-specific job boards. • Cultivate strong relationships with hiring managers and stakeholders through regular communication and meetings to understand their staffing needs and align recruitment efforts with business goals. • Act as a primary point of contact for clients, providing updates on candidate sourcing, recruitment progress, and market insights to ensure transparency and alignment with client expectations. • Advocate for clients by effectively identifying and qualifying prospects and building awareness of Empower Professionals Inc.'s recruitment services and capabilities. • Collaborate cross-functionally with the sales team to streamline the journey from prospect to client, ensuring seamless transitions and a unified client experience. • Maintain process orientation and discipline in execution, adhering to recruitment best practices and ensuring compliance with employment laws, visa regulations, and company policies.

• Managed end-to-end recruitment lifecycle for high-profile clients across North America, specializing in IT, engineering, and techno-functional roles within financial, mortgage, and telecom sectors. • Developed customized sourcing strategies, including direct sourcing, networking events, and social media campaigns, resulting in a robust candidate pipeline and reduced time-to-fill metrics by 20%. • Collaborated closely with hiring managers and client representatives to conduct thorough intake meetings, understanding job requirements, expectations, and company culture to ensure successful candidate placements. • Acted as a key liaison between clients and candidates, maintaining regular communication to provide updates on recruitment progress, candidate evaluations, and market trends. • Engaged clients proactively through Zoom calls, emails, and social media platforms, fostering continuous engagement and strengthening client relationships. • Advocated for clients by effectively identifying and qualifying prospects, showcasing Sumeru Inc.'s recruitment expertise and building awareness of the company's brand. • Collaborated cross-functionally with the sales team to drive the journey from prospect to client, ensuring alignment of recruitment strategies with client acquisition goals. • Maintained meticulous process orientation and execution hygiene, adhering to CRM and ATS protocols to track candidate interactions, recruitment metrics, and client feedback effectively.

• Interacted with customers across multiple channels (web chat, email, phone) to provide exceptional support and resolve inquiries related to product features, billing, and technical issues. • Educated customers on service offerings, troubleshooting steps, and account management procedures, ensuring a clear understanding and satisfactory resolution of queries. • Maintained detailed records of customer interactions and case resolutions using CRM systems, ensuring accurate and efficient documentation. • Proactively identified customer needs and recommended appropriate solutions, resulting in a 15% increase in customer satisfaction scores. • Collaborated with cross-functional teams to escalate complex issues, expedite resolutions, and improve overall service delivery standards. • Achieved and exceeded performance targets and KPIs, including average handling time, first-call resolution rate, and customer feedback ratings. • Participated in regular training sessions and skill development programs to enhance product knowledge, service delivery skills, and customer engagement strategies. • Contributed to team meetings and brainstorming sessions, sharing insights and best practices to optimize customer service operations and improve team performance.

• Transcribed and processed alphanumeric data from diverse source documents and customer interactions into automated systems, ensuring accuracy and compliance with data entry protocols. • Conducted detailed quality audits and reviewed completed tasks to verify data integrity, identify errors, and implement corrective actions to maintain high standards of data accuracy. • Utilized advanced database management tools and online file-management systems to organize, retrieve, and interpret information for timely decision-making and reporting purposes. • Facilitated training sessions for new team members, ensuring proficiency in data entry procedures, system navigation, and adherence to quality assurance guidelines. • Collaborated with cross-functional teams to streamline workflow processes, improve operational efficiency, and enhance service delivery standards. • Supported ongoing process improvement initiatives by providing insights and feedback on operational challenges and opportunities for optimization. • Demonstrated flexibility and adaptability in managing workload priorities, meeting deadlines, and delivering results in a fast-paced and dynamic work environment. • Maintained strict adherence to internal policies, procedures, and regulatory requirements, ensuring confidentiality and security of sensitive information during all data processing activities.