Soya Jones, OTR/L, MBA

I serve as a Technical Product Manager/ Product Owner supporting the development of the OI Data Catalog, utilizing AI and automation to improve sprint planning, backlog prioritization, and overall product efficiency. My role bridges data analytics and product delivery, ensuring alignment between business goals and technical implementation.

Proficient data analyst focused on developing and maintaining a robust reporting and analytics framework for our team. Specializing in catering to the needs of early-stage analysts, I strive to provide comprehensive training materials and data visualization decks aimed at enhancing their analytics skills, thereby empowering them to drive insightful decision-making. Additionally, I lead the creation of all reporting for our team, enabling leadership to track progress towards KPI metrics and make informed strategic decisions based on actionable insights. • Led the development of reporting for the team, providing leadership with insightful analyses of team progress towards KPI metrics, facilitating data-driven decision-making. • AF On demand project: Designed and launched an on-demand learning program featuring 37 instructional videos, 8 interactive workbooks, 4 hands on activities converted into a demonstration format, and a project converted into a quiz format to enhance engagement and knowledge retention. • On demand pilot project: Led a 4-week pilot of an on-demand learning program, coordinating 47 participants via group emails and chats, and analyzed ~300 feedback surveys to drive program improvements

Enhancing & maintaining reporting and analytics suite for our Premier customer service clientele, to uncover the genuine unmet need of our business partners, and deliver solutions that make it simple for them to answer their most pressing questions. •Gather the data stories including UI examples, and identify backend data to build example queries, analyze results with technical teams and business partners •Provide quality review and sign off for new data queries & dashboards in development, as well as work with technical teams to review and troubleshoot reporting issues •Work with cross-functional teams to leverage more efficient business intelligence processes/architecture

Influential healthcare professional tasked to lead the discharge planning process serving as a link between clients, SME and facility staff to translate technical requirements into functional business systems. - Establish an impactful discharge plan while developing effective communication between key stakeholders while gathering business requirements for an optimal experience for our members. - Managing 2 high volume post acute facilities with insurance authorizations achieving 100% productivity rate while decreasing length of stay for clients in post-acute facilities by 32% reducing costs by approximately $650/night

NaviHealth welcomed into the home and community branch of Optum. Influential healthcare professional tasked to lead the discharge planning process serving as a link between clients, SME and facility staff to translate technical requirements into functional business systems. - Establish an impactful discharge plan while developing effective communication between key stakeholders while gathering business requirements for an optimal experience for our members. - Managing 2 high volume post acute facilities with insurance authorizations achieving 100% productivity rate while decreasing length of stay for clients in post-acute facilities by 32% reducing costs by approximately $650/night

- Planned treatment and working with parents utilizing a coaching method via face to face and teletherapy sessions. The establishment of treatment goals based off of the IFSP for Early Intervention clients. - Provided instruction and education to patient, family, and caregivers utilizing a coaching model

- Planned treatment and worked with parents via face to face teletherapy sessions. The establishment of treatment goals based off of patient - Provided instruction and education to students, family, and caregivers utilizing a coaching model

- Experienced in face to face and teletherapy treatment forms utilizing computer software including Zoom and Microsoft teams, and Microsoft office and scheduling systems necessary to organize and plan for treatment sessions as well as use of the electronic medical records (EMR) - Collaborated with Physical Therapist, Speech Language Pathologist, School Liaison or Services coordinator during interdisciplinary collaboration for the IFSP or IEP team goal development

- Evaluated and treated patients in SNF on rotating weekend and evening schedule as needed. Provided supervision and review of progress notes for occupational therapy assistants as needed. - Participated in interdisciplinary care plan meetings necessary to contribute vital ADL performance input to the team for discharge planning. - Supervised and directed Occupational Therapy Assistants (OTAs) in the implementation of treatment plans in accordance with state licensure requirements and professional standards.

- Worked in coordination with other ESE teachers and ancillary personnel in planning and developing the IEP. - Provided specialized occupational therapy techniques through individual and/or group sessions designed to meet the educational, social, and emotional needs of the students.

- Analyzed transitional patient information from hospital and/or SNF as well as reception of patient intake interview and consultation with nursing for completion of OT initial evaluation. - Collaborated with the PT, patient Nurse, and SLP in order to develop the most comprehensive treatment plan Collaborate with interdisciplinary teams to optimize patient care and improve customer satisfaction.

- Evaluated and treated patients in SNF on rotating weekend and evening schedule as needed. Provided supervision and review of progress notes for occupational therapy assistants as needed. - Supervised and directed Occupational Therapy Assistants (OTAs) in the implementation of treatment plans in accordance with state licensure requirements and professional standards.